NetAcad v3.0 Instructor FeedbackForum
Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.
225 results found
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Fix IT Essentials
There have been a lot of issues with the material this year with ITE 8.0. A couple of big ones: search function is hamstrung. When searching the material you only search the current chapter. This is a problem when reviewing a module. Another bigger issue is the exams. I have run across several questions that reference material that is no longer included, such as think & thin clients. The exam says it's covered in 3.4.2, in ITE 8 there is no 3.4.2, I had to create an ITE 7 so my students will have access to that material. Please clean…
4 votesReferred to Helpdesk ·
AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Please submit any Curriculum and Assessment Errors you find to the Global Support Desk. They will work with the Curriculum and Assessment Team to get corrected. It will help if you can include the exact issue you found and the section or quiz you located the issue.
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siendo mas facil de usar
Tengo error con el examen final
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. Any issues with your final should be brought to your instructor.
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1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. Please work with your instructor to correct this issue.
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ASC ISSUES
ISSUES WITH ASC in INDIA, since one ASC is operational, they are asking for heavy amount and diluting the system, so we don't want ASC
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a case for you and followed up with you directly to understand this concern.
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10.4.3 Packet Tracer Check Result Error
10.4.3 Packet Tracer's one of scenario has problem with Ipv6 Adresses. In Scenario and Check Results's IPv6 addresses are different. So the students can not reach %100 of succes rate. Please check this issue.
Thanks.
Best Regards.1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a case for you. The Support Desk will update you with additional information.
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Ability to be able to mark archived students who have finished their assessments as complete and then get their certificates and letters
Some students actually finished their assessments, final exams and feedback but were not marked complete before their courses were archived. Now we need to mark them as complete in order to get their certificates and letters.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
The Support Desk can unarchive courses at this time. If you need a class unarchived so the instructor can mark students as complete, please open a case with them and provide the class information.
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Module Quiz - Translation Problem
Hello, there are errors and discrepancies in the translations of some questions' answers (in Turkish questions) in the CCNA course module exams. Where can we report these erroneous questions? Can these questions be reviewed and corrected?
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a case for you and will follow up with you by email with more information.
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Hello
Hello, I am an educator in the Netacad system. I am using the request page to get a Netacad webex license but the request times out. Can you help me?
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a case for you. The Support Desk will follow up with you directly on this issue you are experiencing.
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Packet tracer activities wizard password
what is Packet tracer activities wizard password
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a case with the Support Desk and they will follow up with you directly.
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Accessibility for blind students
I have a student who is totally blind. He can read the content in the lessons but can not use the code editor nor the output in the console.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. Our two platforms do support screen readers. However, I have created a Support Desk ticket for you so they can follow up with you directly and try to offer more help.
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Please Update the Certificates
In 2018 I got a Certificate
"20 Instructor Years of Service"
In 2023 I expected a similar document for 25 years, but found nothing.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a Support Case for you. Please look for them to follow up with you by email soon.
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Allow me to quickly switch between accounts
I have two accounts, one for Cyberpatriot, and one for my actual class. When I log out of one account to log into the other, a cookie in the site automatically logs me into the account I just logged out of, rather than prompting me through the login process again. I understand that this is for convenience, but it is very inconvenient for me, making it impossible for me to switch between accounts without closing all of my windows or using another device.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We are unable to implement this suggestion at this time. However, I have created a case for you and someone from the Support Desk will follow up with you directly.
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no se puede ADMINISTRAR las activaciones
En la sección de Administrar Activaciones, se ve las activaciones registradas, pero no se puede hacer nada mas.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a Support Case for you.
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1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have opened a Support Ticket for you and will follow up with you in that case.
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CyberOps Associate nswer key 7
For the CyberOps Associate lab 27.2.16: Investigating an Attack on a Windows Host, in Part 1 Step 2.g.iv the answer key appears to have a typo. It refers to a keylogger possibly sending keystroke information to a "C2C server". This should probably read C&C or C2 server, for "command-and-control" (instead of consumer-to-consumer).
Cheers,
Prof Alf1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a Support Desk ticket for you. Please look for them to follow up with you directly.
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i like to change the course of cyber security language fro Arabic to English
i can t understand the course Arabic language although i m Arabian and Egyptian as well but i used to read in English language so its hard now to re- get new scientific definitions.
so i need you help plz, and i wish to get the certificate in English also
thanks a lot.1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a Support Ticket for you. Please look for an email directly from the Support Desk
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Urgent: Tech Support Needed
I have a student who is not being populated on several exams in the course, but is on others. Terrence Whitlock's name does not show on the blanket list of activated students (for my CSIA115 section) for the following exams: Chaps 1-2, 3-4, 5-10, and 18-20.
Prof Alf
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. I found you have also opened a Support Desk ticket and they are working with you directly on this issue.
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1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a Support ticket for you regarding this item. There are various ways you can do this depending on how your class is created and what exactly you want to do. The Support Desk will follow up with you directly.
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Typo in Lab 17.1.7
In Part 1.n.1 the PC's IP addresses are supposed to match VM to pcap, but do not (based on the NDG lab configuration). One bears 192.168.0.12 and the other 192.168.0.10
Thanks,
Prof Alf
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have opened a Support ticket for you regarding this issue. They will follow up with you directly.
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Bug CyberSecurity essentials
Le lien pour le téléchargement de l'image Ubuntu n'est pas fonctionnel
Cordialement
Hichem GHARBI
Tél : 216583578081 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a Support ticket for you and will follow up with you via email there.
