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283 results found

  1. Can this page do something?

    1 vote
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    Referred to Helpdesk  ·  0 comments  ·  Admin →

  2. Add a full city DB to fill-in the academy institution profile

    When I fill-in the city filed in the institution profile can see many cities in my Region are missing. Is it too difficult to load a full city DB?

    As an example, Italy --> Region/Province: Puglia --> Missing city: Altamura, Gravina in Puglia

    1 vote
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    0 comments  ·  Locator  ·  Admin →

  3. Academy Locator

    Dear Team,
    While entering Lebanon at the Academy Locator, all Academies in Israel appears on the system. I was shocked when I saw the list a minute ago.

    Kindly do the appropriate to clear this issue.

    with the best of regards,

    Bassam Moujabber

    1 vote
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    0 comments  ·  Locator  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hello Bassam,
    Thank you for making us aware of this. Please contact the Helpdesk and give them the information you provided here. Thanks again!

  4. Fix Lab

    The Lab of Module I, Networking basic, Activity 1.4.5 , Chapter 1, the URL Show in the activity (www.sans.org), dont have the option Top 20 List.At not exist this top 20 List, the CSV of one of 20 List choice , dont founded for make the Lab.

    1 vote
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    0 comments  ·  Curriculum  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Luis,
    Please contact the Helpdesk with the feedback you gave here and they should be able to help. The Help link is located in the top right corner of the NetSpace home page. Thank you!

  5. bug in add student or modif class parametre

    I have a bug in button add or delete student
    and button modif class and add or delet instructor

    1 vote
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    0 comments  ·  Enrollment  ·  Admin →

  6. Si me pudieran ayudar para asignar el examen final y el de evaluación al curso,

    Del curaso de Curso de CCNA3, asigne y active el examen final y el de evaluación al curso, pero cuando los alumnos tratan de realizarlo, si les aparece en la página principal de cisco, pero cuando entran a la opción para realizarlo se pierde la liga; por lo tanto no pueden realizarlo.

    1 vote
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    0 comments  ·  Speed  ·  Admin →

  7. Si me pudieran ayudar para asignar el examen final y el de evaluación al curso,

    Del curso de CCNA3, asigne y active el examen final y el de evaluación al curso, pero cuando los alumnos tratan de realizarlo, si les aparece en la página principal de cisco, pero cuando entran a la opción para realizarlo se pierde la liga; por lo tanto no pueden realizarlo.

    1 vote
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    0 comments  ·  Speed  ·  Admin →

  8. While attempting to send two packet tracer files to student through NetSpace, mail portion of NetSpace hung.

    1 vote
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    0 comments  ·  Admin →

  9. Bring back the old system!

    I have been using this new system for 4 months. Its clunky and studet resources are not always downloading for students. For some reason when they click on download nothing happens.
    The old system was much better. My idea is to bring back Netacad.net!!!

    1 vote
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Jackie,
    I apologize for your frustration with the system and I thank you for your feedback. If the students are having problems downloading the resources, will you please contact the Helpdesk and they should be able to assist you. Thanks again for posting your feedback.

  10. Wrong links in page https://www.netacad.com/group/communities/support

    All links on page https://www.netacad.com/group/communities/support :

    FAQs
    View Cisco Answers to the most commonly asked questions.

    Curriculum / Assessment Errata
    View already reported assessment and curriculum errors. Search for "errata."

    Contact Support
    Get assistance with time-sensitive issues.

    are going to https://www.netacad.com/group/landing

    (in chrome)

    1 vote
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    Referred to Helpdesk  ·  0 comments  ·  General  ·  Admin →

  11. error - can't generate certificates, can't find "Helpdesk"

    in all courses can't generate certificates, "you have not completed the student in this course", in historical courses too. Students 100% completed in grade books. By example https://1367347.netacad.com/courses/19880
    "Contact Support
    Get assistance with time-sensitive issues." is redirected to https://www.netacad.com/group/landing/ I cant find "Helpdesk".

    1 vote
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    1 comment  ·  General  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Zdenek,
    Once logged into NetSpace, the Help link is located in the gray area at the top right of the NetSpace home page. Click on Contact Support then Live Chat. If there is a problem with Chrome, maybe try Firefox or IE. Please let me know if you are still having issues getting to the Helpdesk. Thank you!

  12. Request Discount Voucher

    I get this message when tying to request for discount voucher : "Portlet is temporarily unavailable."

    1 vote
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    0 comments  ·  General  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Wahid,
    Please contact the Helpdesk (located in the top right corner of the NetSpace home page or your course home page) and they should be able to assist you.

  13. Reading the FAQs re: the change NONE OF THE LINKS ARE CLICKABLE!!

    MAKE THE LINKS CLICKABLE!!

    1 vote
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    Referred to Helpdesk  ·  0 comments  ·  Resources  ·  Admin →

  14. The Mouse gets stuck when moving the divider between the Text and the graphic

    Keep the Text Area one size .... BUT, Allow for INCREASING the font size, ZOOM... Many students may NEED this feature...

    Why 4 clicks to Get to EVERYTHING...

    NO Progress Bar at the bottom... having the Labs/pages expandable in a separate column is a waste of space

    1 vote
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    0 comments  ·  Curriculum  ·  Admin →

  15. user-friendly

    Greetings!

    I am not sure if this the proper venue but nowhere to go, I can not anymore create an ITE class, for no more Academy/Institution to select.

    Badly need help on this one.

    Thanks,

    CARMELITO M. LAURON, SR.
    cmlauron@yahoo.com

    1 vote
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    Referred to Helpdesk  ·  0 comments  ·  Enrollment  ·  Admin →

  16. I can not print Certificate and letters.

    There is no button for " Certificate and letters" behind the"reset password" Button.

    1 vote
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    0 comments  ·  Gradebook  ·  Admin →

  17. Support

    When trying to contact support all links take you back to the home page - can this be corrected please?

    1 vote
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    0 comments  ·  General  ·  Admin →

  18. There is no action buttons in my CCNA Ver 3.1 Cources.

    I can not print certificates and letters because I miss the action button. In all other courses I have this button.

    1 vote
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    0 comments  ·  General  ·  Admin →

  19. Give academy administers access to all courses

    In the Academy Connection I was able to access all gradebooks and rosters so that I could reset a student password or clean up an instructors gradebook. All of my instructors are part-time so I am constantly having to access their courses for one thing, or another.

    1 vote
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    1 comment  ·  General  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi James,
    Will you please contact the Help desk (click on the Help link in the top right corner of the NetSpace home page) and they should be able to assist you. Please give them the information provided here. Thank you!

  20. Import function doesn't work correctly

    I did use the export function of a course to import the assignements settings into an other course (Settings - export/import)
    After the import there were dublicate entries in the Assignements
    The old entries with content (e.g. Chapter Exam with all Chapters) and the new entries with no content (only the percentage).
    Thinking of deleting the old items will import the new items correctly.
    But, how awful the items were not imported and the entries in the gradebook were deleted.
    Do you have any solution?

    1 vote
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    0 comments  ·  Assessments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Stefan,
    Please contact the Support desk and they should be able to help you. Click the Help link in the upper right corner of the NetSpace home page or your course home page. Thank you.

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