Instructor Feedback Forum
Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.
For the latest updates on Cisco Networking Academy releases please see Cisco Networking Academy Notes.
283 results found
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Update the RSE Chapter 2 Practice Skills Assessment - PT
One of my students informed me that exam RSE Chapter 2 Practice Skills Assessment - PT contains questions that are covered only in Chapter 5 of CCNAR&S2, such as Port-security. I believe that the contents of this exam should be changed to match the topics that are covered until Chapter 2, or turn this exam to become a RSE Chapter 5 Practice Skills Assessment - PT.
3 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the information. I have created a case with the support team for you. Please look for an email from the support desk soon.
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Rename "Activation Tool" to Assessment Center
On the Course Home page it would make sense to rename Activation Tool on the left menu to Assessment center because that is the heading of the page that link takes you to, plus it is more meaningful because the Assessment Center allows you to do more than activate assessments - such as view exams and students attempts.
3 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe have opened a case on your behalf. All courses should say Activation Center in them. We will need to review with you the courses you still show Activation Tool listed.
- NetAcad Support
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NetSpace will not allow us to create an Exploration 3 Course
I have a student who just completed Exploration 2 and wants to move to Exploration 3 but when I go to create the course, it doesn't allow you to set the dates from start to end of course. If I do it manually, it still won't work. Is anyone else facing this issue? If so, what can I do to fix this problem?
3 votesReferred to Helpdesk · AdminJoy Hall (joyhall) (Support Desk Team Lead, Cisco Networking Academy) respondedAbdol, please contact the support desk to resolve this issue.
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Print This Page
From the "Edit" menu for adding students page. The "Print This Page" function does not work correctly. When printing this page the results are unusable in the format provided. Is there any way to have this function improved.
3 votesThank you for your feedback. This is a known issue that we are currently working to resolve. We created a Support Desk ticket on your behalf. Please look for future information via your ticket.
NetAcad Support
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Fix an error on [9.1.4.4]
I have attached a picture describing the error.
3 votesHi Josh,
Please contact the Help desk and be sure to include your screenshot. Thanks again for posting! -
Assesment re-enable problem
Only one student can not take CH8 PT exam, because he saw:" Instructor must re-enable.", but I as Instructor saw:"enable" and disable didnt work. (He didnt start this assesment before.) So we waited until assesment expired and then I try to start assesment again. BUT! I cant see this student on the Student card on this assesment! What can I do? "Help" on main page doesnt work.
3 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedFAQs on how to re-enable are available under the Question mark icon in the FAQ section. If you are having issues, please contact the Support Desk by going through the NetAcad Support link.
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the course is not available to give to print completion certificates and letters
the course is not available to give to print completion certificates and letters
upon completion of a course can not find the option to print certificates and letters and angry students
PY-UCSA-CCNA1-131-LWNLAB13 votesHi Bernardo,
Please contact the Helpdesk for help with this. Thank you! -
Problem with Flash Launching Menu
All the Exploration and Discovery courses are launch with a Flash movie. At certain screen resolutions the Canvas environment clips the Flash movie making the course material unusable.
See the attached screen shot
3 votesHi Robert,
Please report this to the Help desk by clicking the Help link in the top right corner of your screen. Thank you! -
Reports Link
Where is the link for Reports in the new version?
2 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedReports can be found in the new version under the I’m Managing section. Under the section titled “Academy Actions” you will find the report links.
For future questions, please contact the Support Desk directly. This area is more for enhancement requests.
- NetAcad Support
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Netacad Login fails the first time !!!
The first login attempt to Netacad fails every time. Please FIX it !!!
2 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe have created a Support Desk ticket for you. Most users do not have to login in twice so we will need to investigate your account further to see what is occurring.
- NetAcad Support
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Problème dans les certificats CISCO CCNA1
Bonjour,
Veuillez revoir SVP les certificats CISCO CCNA1, car ils ne contiennent pas les noms des stagiaires sinon ils sont invisibles !!
Merçi de votre collaboration.
2 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedI found you opened a case with the Support Desk regarding this issue and they have worked to fix this for your class.
- NetAcad Support
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wrap on questions
Students report that questions in assessments do not wrap and they have to right scroll to see the whole question. Implement word wrap is suggestion
2 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting. The assessment questions should warp automatically. We have opened a case on your behalf to gather more information.
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JAVA.... Packet tracer, YouTube... Browsers... compatibility issues
I really hate the fact my students cannot take test because I have to spend 10 +/- minutes playing with each browser... and JAVA... which may or may not work ... and then they run out of time and have to leave... Please!!! Ohhhhh I have 22 students who are trying to complete their work and assessments and I have to tweek everyone of their PC's daily... come on! then... the Cisco Youtubes... another Challenge with Browsers... I would LOVE to TEACH instead of just facilitae, isn't Cisco a challenge enough for the students?
Please Help.
Thank you!2 votesHello Buzzy,
Thank you for your feedback. Please, contact the Helpdesk and report this issue.
Michael
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Always Error
I've created a class CCNA Discovery 2, but when enter the class the page always say something error, what happen ?
2 votesKhalid, please contact the helpdesk and provide details so they can help resolve the issue. Thanks!
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Adding users in bulk
WHY can we not add users via a mass upload form???
2 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedI apologize you are having difficulties uploading users to your course. I have created a ticket for you with our desk to see if we can determine what is happening in order for us to resolve.
- NetAcad Support
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Error Bug - Enrolling existing student to new class
Please see at these page:
https://www.netacad.com/group/landing/manage?p_p_id=omni_WAR_omniportlet&p_p_lifecycle=0&p_p_state=maximized&p_p_mode=view&p_p_col_id=column-2&p_p_col_pos=2&p_p_col_count=3&_omni_WAR_omniportlet_jspPage=%2Fenrollments%2Fview.jspWhen I try to enrollment a existing student, the page not function, just stack !!!!!
1 voteHello Yulianto, Please contact the support desk for assistance with this issue.
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Bug Calendar ?
I've re-arrange due date exam for CCNA Discovery 2. the calendar show fine in the instructor view. but, when i test with student view, some exam are not in place...
i sent the attachment, in this attachment Chapter 6 Exam due: Nov 11 at 12:00am, but in calendar, this placed to November 10.
i'm also edit time to 06.00am, in student view it show to 12:00am.
this bug ?
1 voteReferred to Helpdesk · AdminJoy Hall (joyhall) (Support Desk Team Lead, Cisco Networking Academy) respondedKhalid, please contact the support desk to get this resolved.
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Login with mac
I have problems with trying to log into packet tracer on my MacBook 2012. When I click log in nothing shows up. I’ve already used my 3 guest saved so I desperately need to get in.
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedHave you tried to contact your instructor through the inbox feature for your course? Also, you can try to contact the Support Desk directly on Facebook and send a private message. https://www.facebook.com/cisconetworkingacademy
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wrong language manual
Resources -> Instructor lab manual
language is in german instead of spanish1 voteReferred to Helpdesk · AdminJoy Hall (joyhall) (Support Desk Team Lead, Cisco Networking Academy) respondedRoberto, please contact the helpdesk and give them the details so they can help resolve your issue. Thanks!
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Problem with required fields
Problem with required fields.
I have a student who has just a name (ABOUBAKAR) , then I Cannot enroll him in my course because the form is requiring the first and the last name.How can I solve this problem?
1 voteReferred to Helpdesk · AdminJoy Hall (joyhall) (Support Desk Team Lead, Cisco Networking Academy) respondedCyrille, please contact the support desk with this issue.