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283 results found

  1. error - can't generate certificates, can't find "Helpdesk"

    in all courses can't generate certificates, "you have not completed the student in this course", in historical courses too. Students 100% completed in grade books. By example https://1367347.netacad.com/courses/19880
    "Contact Support
    Get assistance with time-sensitive issues." is redirected to https://www.netacad.com/group/landing/ I cant find "Helpdesk".

    1 vote
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    1 comment  ·  General  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Zdenek,
    Once logged into NetSpace, the Help link is located in the gray area at the top right of the NetSpace home page. Click on Contact Support then Live Chat. If there is a problem with Chrome, maybe try Firefox or IE. Please let me know if you are still having issues getting to the Helpdesk. Thank you!

  2. Reading the FAQs re: the change NONE OF THE LINKS ARE CLICKABLE!!

    MAKE THE LINKS CLICKABLE!!

    1 vote
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    Referred to Helpdesk  ·  0 comments  ·  Resources  ·  Admin →

  3. Request Discount Voucher

    I get this message when tying to request for discount voucher : "Portlet is temporarily unavailable."

    1 vote
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    0 comments  ·  General  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Wahid,
    Please contact the Helpdesk (located in the top right corner of the NetSpace home page or your course home page) and they should be able to assist you.

  4. Wrong links in page https://www.netacad.com/group/communities/support

    All links on page https://www.netacad.com/group/communities/support :

    FAQs
    View Cisco Answers to the most commonly asked questions.

    Curriculum / Assessment Errata
    View already reported assessment and curriculum errors. Search for "errata."

    Contact Support
    Get assistance with time-sensitive issues.

    are going to https://www.netacad.com/group/landing

    (in chrome)

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    Referred to Helpdesk  ·  0 comments  ·  General  ·  Admin →

  5. Bring back the old system!

    I have been using this new system for 4 months. Its clunky and studet resources are not always downloading for students. For some reason when they click on download nothing happens.
    The old system was much better. My idea is to bring back Netacad.net!!!

    1 vote
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Jackie,
    I apologize for your frustration with the system and I thank you for your feedback. If the students are having problems downloading the resources, will you please contact the Helpdesk and they should be able to assist you. Thanks again for posting your feedback.

  6. While attempting to send two packet tracer files to student through NetSpace, mail portion of NetSpace hung.

    1 vote
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    0 comments  ·  Admin →

  7. the course is not available to give to print completion certificates and letters

    the course is not available to give to print completion certificates and letters
    upon completion of a course can not find the option to print certificates and letters and angry students
    PY-UCSA-CCNA1-131-LWNLAB1

    3 votes
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    0 comments  ·  General  ·  Admin →

  8. Si me pudieran ayudar para asignar el examen final y el de evaluación al curso,

    Del curso de CCNA3, asigne y active el examen final y el de evaluación al curso, pero cuando los alumnos tratan de realizarlo, si les aparece en la página principal de cisco, pero cuando entran a la opción para realizarlo se pierde la liga; por lo tanto no pueden realizarlo.

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    0 comments  ·  Speed  ·  Admin →

  9. Si me pudieran ayudar para asignar el examen final y el de evaluación al curso,

    Del curaso de Curso de CCNA3, asigne y active el examen final y el de evaluación al curso, pero cuando los alumnos tratan de realizarlo, si les aparece en la página principal de cisco, pero cuando entran a la opción para realizarlo se pierde la liga; por lo tanto no pueden realizarlo.

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    0 comments  ·  Speed  ·  Admin →

  10. bug in add student or modif class parametre

    I have a bug in button add or delete student
    and button modif class and add or delet instructor

    1 vote
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    0 comments  ·  Enrollment  ·  Admin →

  11. Fix Lab

    The Lab of Module I, Networking basic, Activity 1.4.5 , Chapter 1, the URL Show in the activity (www.sans.org), dont have the option Top 20 List.At not exist this top 20 List, the CSV of one of 20 List choice , dont founded for make the Lab.

    1 vote
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    0 comments  ·  Curriculum  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Luis,
    Please contact the Helpdesk with the feedback you gave here and they should be able to help. The Help link is located in the top right corner of the NetSpace home page. Thank you!

  12. Academy Locator

    Dear Team,
    While entering Lebanon at the Academy Locator, all Academies in Israel appears on the system. I was shocked when I saw the list a minute ago.

    Kindly do the appropriate to clear this issue.

    with the best of regards,

    Bassam Moujabber

    1 vote
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    0 comments  ·  Locator  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hello Bassam,
    Thank you for making us aware of this. Please contact the Helpdesk and give them the information you provided here. Thanks again!

  13. Add a full city DB to fill-in the academy institution profile

    When I fill-in the city filed in the institution profile can see many cities in my Region are missing. Is it too difficult to load a full city DB?

    As an example, Italy --> Region/Province: Puglia --> Missing city: Altamura, Gravina in Puglia

    1 vote
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    0 comments  ·  Locator  ·  Admin →

  14. Can this page do something?

    1 vote
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    Referred to Helpdesk  ·  0 comments  ·  Admin →

  15. Calendar not working

    The calendar has too many issues.... in the big calendar it sometimes skips months.. or the arrow buttons stop working, and you have to use the small calendar to navigate your way around...

    Also when you create an event in another month, it wont let you add a description.. the page just stays there and hangs ... but it does create it and you have to go back and drag it to the calendar!

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    0 comments  ·  General  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Carlos,
    I apologize for the delay. Please contact the Helpdesk and they should be able to assist you with your calendar. Thank you!

  16. Enroll exiting student problem on french interface of netspace

    When the instructor profile is french and you click on search to add a student who is on the academy connection the Systems brings us back to the home page of Netspace.
    However, it works well on the English interface

    1 vote
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    0 comments  ·  Enrollment  ·  Admin →

  17. Adding Instructors to an Academy

    Hi All, I would like to know how i can add more instructors to my Academy. I have added them as users but they still don't show when i create a class and want to add additional instructors. What should i do?

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    0 comments  ·  Enrollment  ·  Admin →

  18. the city is not showing any options to select from or enter at our own

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    Referred to Helpdesk  ·  0 comments  ·  Admin →

  19. Either show all the password rules or fix the page

    I have two students trying to enroll. When they hit the reset password screen, it will not let them in. I even tried making up a completely new password for them, it was 8 characters long, had upper, lower and a number, but the system kept saying that the password did not meet the rules. Either your page is broken, or it is enforcing rules it will not tell us about.

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    0 comments  ·  Enrollment  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Peyton,
    Please contact the Helpdesk (located in the top right corner of your course home page). They should be able to help. Thank you!

  20. I have reviewed completing a course but I get the same error message about only an instructor can complete a course.

    Fix it

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    Referred to Helpdesk  ·  0 comments  ·  Admin →
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