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Instructor Feedback Forum

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283 results found

  1. as the main contact I would like to see all courses are taught at our Academy even those of my colleague

    1 vote
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    2 comments  ·  General  ·  Admin →

  2. I cannot login

    I come into an information screen in wich I have to fill adress details etc .
    It says "loading" and the screen is all greyed out. That does not stop.
    My name Paul van Rooijen (ro1p) and Academy ROCWB and Radius

    1 vote
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    0 comments  ·  Resources  ·  Admin →
    Referred to Helpdesk  ·  Barbara Termaat responded

    Paul,
    Sorry you are having this issue. Please contact the Support Desk for help resolving it. Click the Help button at the very top of the Home page and select “Contact Support”
    thank you,
    Barbra

  3. como enrolar a mis alumnos

    quiero enrolar a mis alumnos en Discovery 3

    1 vote
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    0 comments  ·  Enrollment  ·  Admin →

  4. activation tool : somes bugs

    1) Impossible to give a duration limit if you select more then 1 chapter exam in the activation tool. You get 1 hours without hope of change.

    2) Enrolling student after a activation don't put this student in the list of potentials students. You must reactivate a new set of exams for this student.

    3) You can't, or I have not find the way, erase a activation that one craete withj error. And the posibility to correct thoses errors is limited. If I can create it, it's a little bit frustrating that I can't delete it.

    1 vote
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    0 comments  ·  Assessments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Gilles,
    Are you still having problems with the activation tool? If so, please contact the Help desk and they will be able to assist you. Thank you!

  5. Problems with Firefox - Problemas con Firefox

    Problems with version 23 of Firefox, does not load in another activity window which implies an action of a module.

    Problemas con la version 23 de Firefox, no carga en otra ventana la actividad que implica una accion de un modulo

    1 vote
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    0 comments  ·  General  ·  Admin →

  6. error Portlet

    cuando hago click en engranaje da error de Portlet, y no puedo acceder para cambiar fechas de curso

    en adjunto captura imagen dell error error.jpg

    1 vote
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    0 comments  ·  General  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hello Ramiro,
    Please contact the Support Desk by clicking on the Help link in the top right corner of the NetSpace home page or your course home page. Please include this screenshot and they should be able to assist you.
    Best,
    Kimberly

  7. Errors

    Script errors when creating classes

    1 vote
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    0 comments  ·  Canvas  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Ajith,
    Please contact the Support Desk and let them know what errors you are receiving. Click on the Help link at the top right of your NetSpace home page or Course home page. Thank you!

  8. Loading front page

    Dear Help Desk Team,

    My name is Bassam Moujabber and I am the main contact of the Lebanese American University (ITC, ASC, CA) I am forced to join an Academy at KSA and they are rejecting my request to leave them. since Sunday June 30, 2013, I am not able to enter my account even though it said "Loading" all the time and do not move from the KSA link.
    All my administrative work has stopped since then and Mr. Hashem Shahwan was not able to convince them to remove me from the user list.

    I need your urgent assistance…

    1 vote
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    1 comment  ·  Admin →
    Referred to Helpdesk  ·  Barbara Termaat responded

    Hello Bassam,
    Please contact the Help Desk by clicking “Help” in the top right corner of your Home page and then “Contact Support” option.
    thank you,
    Barbara

  9. Attached Files Problem

    The attached file for the other Academy is the same with the other academy... Same certificate attached....

    1 vote
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Randy,
    Please contact the Support desk using the Help link at the top right corner of the NetSpace home page. Please attach the file for them. Thank you!

  10. Dar el curso de It Issentials

    Acreditar a los estudiantes del C.T.P. MARIO QUIROS SASSO

    1 vote
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    1 comment  ·  Enrollment  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Jorge,
    Please contact the Helpdesk. Click on the Help link at the top of the NetSpace home page or your course home page. Thank you.

  11. Give academy administers access to all courses

    In the Academy Connection I was able to access all gradebooks and rosters so that I could reset a student password or clean up an instructors gradebook. All of my instructors are part-time so I am constantly having to access their courses for one thing, or another.

    1 vote
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    1 comment  ·  General  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi James,
    Will you please contact the Help desk (click on the Help link in the top right corner of the NetSpace home page) and they should be able to assist you. Please give them the information provided here. Thank you!

  12. faulty help system

    Every time I want to enter any of the four options in help menu of the netspace home it justs reloads the netspace home. Where do I find the online support chat?

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    0 comments  ·  Admin →

  13. Loading

    My NetSpace web site is keep on loading at any Browser.

    Any reason for that

    1 vote
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    0 comments  ·  Admin →

  14. Students gets message, although the checkbox is not marked

    • Creating new Assignment
    • Button "more options"
    • down on the left side the checkbox "Notify users that this content has changed" is not set.

    The students will still get a message when records will be changed in the gradebook.

    1 vote
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    0 comments  ·  Assessments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Stefan,
    Please contact the Support desk (click on Help link at the top of the NetSpace home page or your course home page) and they should be able to help you.

  15. Import function doesn't work correctly

    I did use the export function of a course to import the assignements settings into an other course (Settings - export/import)
    After the import there were dublicate entries in the Assignements
    The old entries with content (e.g. Chapter Exam with all Chapters) and the new entries with no content (only the percentage).
    Thinking of deleting the old items will import the new items correctly.
    But, how awful the items were not imported and the entries in the gradebook were deleted.
    Do you have any solution?

    1 vote
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    0 comments  ·  Assessments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Stefan,
    Please contact the Support desk and they should be able to help you. Click the Help link in the upper right corner of the NetSpace home page or your course home page. Thank you.

  16. There is no action buttons in my CCNA Ver 3.1 Cources.

    I can not print certificates and letters because I miss the action button. In all other courses I have this button.

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    0 comments  ·  General  ·  Admin →

  17. Support

    When trying to contact support all links take you back to the home page - can this be corrected please?

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    0 comments  ·  General  ·  Admin →

  18. I can not print Certificate and letters.

    There is no button for " Certificate and letters" behind the"reset password" Button.

    1 vote
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    0 comments  ·  Gradebook  ·  Admin →

  19. user-friendly

    Greetings!

    I am not sure if this the proper venue but nowhere to go, I can not anymore create an ITE class, for no more Academy/Institution to select.

    Badly need help on this one.

    Thanks,

    CARMELITO M. LAURON, SR.
    cmlauron@yahoo.com

    1 vote
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    Referred to Helpdesk  ·  0 comments  ·  Enrollment  ·  Admin →

  20. The Mouse gets stuck when moving the divider between the Text and the graphic

    Keep the Text Area one size .... BUT, Allow for INCREASING the font size, ZOOM... Many students may NEED this feature...

    Why 4 clicks to Get to EVERYTHING...

    NO Progress Bar at the bottom... having the Labs/pages expandable in a separate column is a waste of space

    1 vote
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    0 comments  ·  Curriculum  ·  Admin →
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