Instructor Feedback Forum
Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.
For the latest updates on Cisco Networking Academy releases please see Cisco Networking Academy Notes.
203 results found
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Password Reset
Please allow users to reset their passwords from the NetSpace log-in page beyond one-year. There is no link to the Help Desk on the log-in page and if someone needs to have their password reset, such as an alumnus, they have no way to resolve the situation.
1 voteThank you for your feedback Lance, as Roger mentioned, students and non-students will be able to reset their password using the ‘Forgot Password’ link on the Sign In page. -NetAcad Support
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Assessment server for CCNA Voice & Certificate
There is a great need for an Assessment Server for the
curricula "CCNA Voice" !
Also there should be an Academy Certificate/Letter for the students for motivation and elevated success in their hunt for jobs.25 votesHi Robert and others,
Currently this isn’t in our plans for FY’15. If something changes, we will reopen. Thank you for your feedback.
Best,
Kimberly -
Academy ID number
Please provide a way for ITC or ASC to find the ID number for Academies. From time to time when academies buy equipment from the local cisco partner. The partner needs the Netacad ID number to process the purchase.
1 voteHi Truls,
Academy ID numbers are provided in the ASC Dashboard available using the Access Academy Reports link under the Manage tab in NetSpace. ITCs can use the Academy Locator to find the ID numbers.
I hope this helps!
Thanks,
Kimberly -
Que se difunda mas los cursos
Que se difunda mas los cursos asi mas poblacion puedan hacer uso de los cursos asi aprender
English translated from Google:
courses more widely disseminated, more courses spread so more people can make use of the courses to learn1 voteClosed - Cold Storage ·
AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
¿Podría por favor proveer mas información sobre qué curso le gustaría ver difundido mas? Y también, los cursos están accesibles globalmente, ¿Podría proveer mas información sobre qué se necesita comunicar mas exactamente?
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6 votes
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More clear automatic notifications from NetAcad
Many activities done within a course generate a notification sent automatically from netacadnotifications@instructure.com.
Those notifications contains the course name but do not contain any reference to course ID and Academy name.
For those instructors / staff personnels who are serving many academies this is a mess...
Please add course ID and Academy name in any automatic notification/email sent by NeAcad.
1 voteClosed - Cold Storage ·AdminJoy Hall (joyhall) (Support Desk Team Lead, Cisco Networking Academy) responded
Thanks for the suggestion. Unfortunately, we will not be able to implement your idea at this time.
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As a academy instructor/manager i want to see all classes/courses particula student was enrolled
Periodically we need to review performance of the particular student at our academy, particularly which classes/courses he was enrolled, what's his grade, etc. Right now there is no such feature. Thus, as a netacade manager i want to have per-student analytics, such as:
- which classes/cources particual student was enrolled
- what's his summary grade in a particular class (pass/fail, % of the completion)1 voteClosed - Cold Storage ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the idea. Due to privacy reasons this information is not able to be displayed. We encourage you to use the Academy Success Dashboard. Please note: There is a survey about this report in the news and events page, I recommend you take the survey to help bring this type of suggestion to them.
- NetAcad Support
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1 vote
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Proyectos ITC Yachay EP
Este bloc esta creado con el fin de compartir ideas y proyectos de las diferentes academias que conforman el ITC Yachay EP.
1 voteClosed - Cold Storage ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Gracias por abrir esta idea. Por favor tome encuenta que cada idea se debe agregar por separado y no a una idea fijada aquí. Vamos a cerrar esta idea. Si usted tiene una sugerencia más específica, por favor háganoslo saber.
- NetAcad Support
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aprender
quiero aprender
1 vote -
Ryan M better words reduce tension.
A impressive word by Ryan M reduce the tension and I really impressed live chat with Mr. Ryan M. Thanks your team and prompt response.
1 voteThank you for your feedback. Surveys are sent to individuals who contact the Support Desk 5 days after the ticket has been closed. We recommend providing this type of comment in the survey. Thanks!
NetAcad Support
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test post
test post
1 voteHello Brent,
We received the test and we are closing the post.
NetAcad Support
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www.netecad.com
por favor ingresar a esta dirección www.netecad.com
1 voteCan you provide more details Eduardo regarding your enhancement request?
-NetAcad Support
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Post a Netspace Alert
Is there a way to get an Alert message put up on the NetSpace page stating that there is an issue with PT Assessments and Cisco is workingon a fix? That would be helpful I think. They could then put up a message once the repair has been made.
1 voteAndrew, thank you for the feedback. Generally alerts on the NetAcad Home page are used for issues that affect all NetAcad Users. Since not all users are affected by the PT issues, we have not posted an alert but rather put a notice in the Communities section.
- NetAcad Support
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Course Search Option
It would be great to have a search feature for current and conckuded courses.
1 vote -
Install a GO TO EDIT in course main page
Install a GO TO EDIT button in course main page.
In the edit page of a course I have the button GO TO COURSE,
but not vice versa. In edit page I must go over main menue and
with aa lot of courses it is boring.1 vote -
Usability of "My Cases" at Support Desk Communication page limited
Greetings,
The list of my cases opened with Global Support Desk available at the Support Desk Communication webpage is extremely limited. It only lists a time-limited number of cases, and what's worse, it does not allow seeing their contents at all. The "Edit" link with cases that are still open only allows to submit new information but it does not show the entire transcript of the ticket. Closed tickets can not be viewed at all.
The Support Desk tickets should be handled in a way a common bug tracking system would handle them - allowing users to see their complete…
1 vote -
Create a Course Screen
I receive a meaningless error seen in addition to the course creation screen. The start and end dates of the course will be created are different. Nevertheless, I receive an error not before.
1 vote -
Automatic academy role for ASC
It's that time of year again, where a host of academies belatedly contact the ASC to report a change, often in the academy main contact. Those academies that have neglected to, or refused to, create a role for ASC staff cost the ASC time and energy spent in trying to determine who, if anyone, can resolve the issue--and even more time spent by the Cisco Academy Support desk if they have to resolve things. If, when an academy aligns to an ASC, the ASC contact is automatically given a role such as Netacad Staff, all of this effort and time…
1 vote -
Password reset tool for users in the Manage Users Menu
Since the Manage Users tab, add and deletes users, maybe it can also be possible to edit the user's information and have a tool to reset their password from there. If you are an admin, it is quite difficult to look for a user in a class just to reset his password, or edit his account.
1 voteFor security purposes administrators will not be able to edit a user’s information. In regards to resetting a passwords, users will have easy access to the pre-login page (www.netacad.com) to reset their password.
-NetAcad Support
