It's that time of year again, where a host of academies belatedly contact the ASC to report a change, often in the academy main contact. Those academies that have neglected to, or refused to, create a role for ASC staff cost the ASC time and energy spent in trying to determine who, if anyone, can resolve the issue--and even more time spent by the Cisco Academy Support desk if they have to resolve things. If, when an academy aligns to an ASC, the ASC contact is automatically given a role such as Netacad Staff, all of this effort and time spent could be avoided.