NetAcad v3.0 Instructor FeedbackForum
Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.
226 results found
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Being able to zoom in on page
When I press the Control Button on my keyboard and roll my mouse button to increase the size of the written part on the page, as needed when I present information to my students, the whole page increase in size with the result that you are unable to see much of the information you wanted to make more visible in the first instance. The presentation as per the CCNA course is a lot better. Th e ITE canvas is just rubbish!
4 votesReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Thank you for the additional information. Please ensure your browser is not blocking the curriculum link from loading in a new window. We do understand the curriculum needs to be in it’s own window to allow users to be able to zoom in easier. If you find this is still an issue, please open a support desk ticket.
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Erroor in polish CCNA v7 SRWE
There is error in polish CCNA v7 SRWE.
Details are in attachment.1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
We have created a case with our Support Desk on this item. They will work with the Curriculum and Assessment team directly to see if they can correct.
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Examination
Yesterday it was possible to carry out the examination. and today it is impossible. Why? I have been preparing it for 2 weeks. It's frustrating
1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Please contact the Support Desk if you are having issues with exams.
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Recreate the HelpDesk forum similar to the one pre-Canvas
Create a helpdesk forum similar to the one pre Canvas for submitting issues /questions. It had several advantages
Ability to search existing questions
Ability to see previous questions
Ability to see the status of submitted questions1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Instructors and Administrators can view their Support case history from Cisco NetAcad. From the ? mark icon click on “My Support Cases”.
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1 voteReferred to Helpdesk ·
AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Please contact the Support Desk if you are having issues activating assessments. The Share Idea forum is meant for individuals to post enhancement ideas and is not reviewed on a daily basis like support desk cases and chats.
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network ess mod 3
The assessment at the end of module 3 does not take into account the Mac version of PT. Preferences on the mac is always under the label {Program Name} top left.
1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
We have opened a Support case for you regarding this question. They will work with the Curriculum and Assessment team.
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17.8.2 Skills Integration Errata 7.0
The DNS server is not listed in the documentation. I was able to copy/paste out and discover it was 64.100.0.2, but if that could be added to the addressing table as well as including DNS entry in the PC Configuration section, that would be great! It's necessary since students are asked to verify connectivity using domain names.
Thank you,
Michael Lutz
1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
We have created a case with our Support Desk on this item. They will work with the Curriculum and Assessment team directly to see if they can correct.
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FIX YOUR LOGIN PAGE!!!!
I cannot access Packet Tracer because your login page fails when Packet Tracer tries to send me there for login.
1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Thank you for posting to Share Idea. If you are still having issues, please contact the Support Desk directly.
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NetAcad Text Errors
I found many examples of grammatical errors and oversights in the text of the chapters. This includes typos, missing letters from words and misspellings as well. It does not appear that you had an Editing Phase in the development of the curriculum or least not a "final edit" task. I would encourage using individuals whose first or only language is English for this task. I will submit specific examples should I encounter them again. I wish I had kept a record of these during my first reading, but unfortunately, I do not have time to reread all of the text…
1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Thank you for the suggestion. Please open support tickets for any issues you find and they will work with the Curriculum and Assessment team to correct.
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Dubious answer in Ch 2 - Cibersecurity FUndamentals
Há uma pergunta no capitulo 2 sobre disponibilidade, que não considera o backup como método para assegurar disponibilidade os backups de sistema. De acordo com o item 2.2.3. o backup é, sim, uma medida para garantir disponibilidade. Figura em anexo.
1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
I have created a case with the Support Desk for this item. Please look for an email regarding their feedback.
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On an Assessment you can select some or many students, but in the actions to do with the selected students does not appear the option of an
On an Assessment you can select some or many students, but in the actions to do with the selected students does not appear the option of an Extention granted....why not?
1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Thank you for posting to Share Idea. If you continue to have issues with the assessments not activating correctly, please contact the Support Desk.
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PT 7.3.1 Activity Wizard bugs
There are many bugs regarding Assesment Tree checking for the right configuration results.
OSPFv3 passive interfaces - does not work at all as it should
GigabitEthernet0/0/1 interfaces on ISR4300 routers (or I guess every router) failes to check multiple things - basically everything regarding OSPFv3 configuration2 votesReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Thank you for posting to Share Idea. Please contact your instructor or the Support Desk directly regarding these types of issues. We will than work with the Curriculum and Assessment and Packet Tracer teams to resolve.
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1 voteReferred to Helpdesk ·
AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Thank you for posting to Share Idea. We have opened a Support Ticket for you regarding this issue.
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CCNA ITN 7.02 - PT lab 4.6.5 locked Physical tab
Packet Tracer lab 4.6.5 in CCNA ITN 7.02 requiers switching in Physical view, but unfortunately this is locked.
Same in 4.7.1, where it is not possible to switch to logical view, but there it is only bonus part.1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Thank you for posting to Share Idea. We have opened a Support Ticket for you regarding this item.
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modify recently ended course
Please allow to modify the ended course; it was by mistake given a shorter duration by mistake ; you can have the option for archive course. not for the recently ended courses.
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Fix your bloody login page!
My page came up today in Spanish. Each time I clicked to make it English, it automatically clicked itself back.
1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Please contact the Support Desk if this is still happening to you. This should be resolved.
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SWRE Lab 6.4.2 answer key appears to be missing a question
The section 4.d is present, but the related question (and answer) - about the meaning of the status 'SU' code within the show EtherChannel output - is not present.
1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Thank you for posted to Share Idea. We have opened a Support Ticket for you regarding this item.
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I see no record of my achieved "CCNA Teaching"-course or my ITE-course at my list of certifications or merits.
I see no record of my achieved "CCNA Teaching"-course or my ITE-course at my list of certifications or merits.
I would very much like some kind og proof of my completion. And I would very much like some logo or something that I can show on my social medias and more to prove my accomplishments and as a symbol of my qualifications regarding Cisco.1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Thank you for posting to Share Idea. We have opened a Support Ticket for you regarding this issue.
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Last Login not accurate
I have a student that logged in and took an exam in Feb 8th
Last login show 31 Jan. I am not sure why the Last Login date would not be at least the last time they logged into NetAcad
1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Thank you for posting to Share Idea. We have opened a Support Ticket for you. Please follow up with them on their additional questions so we can research this further.
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test question with wrong answer _ CCNA ENSA_
Modules 1 - 2: OSPF Concepts and Configuration Exam
The answer is not correct. This was pointed out to me by an instructor from Sierra College
Thanks,Karen
1 voteReferred to Helpdesk ·AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
I have opend a Support Ticket for this item. All issues regarding the Curriculum and Assessment content need to go through the Support Desk to be reviewed. We than work with the Curriculum and Assessment team to correct items.