NetAcad v3.0 Instructor FeedbackForum
Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.
64 results found
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Hello
Hello, I am an educator in the Netacad system. I am using the request page to get a Netacad webex license but the request times out. Can you help me?
1 voteReferred to Helpdesk ·
AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a case for you. The Support Desk will follow up with you directly on this issue you are experiencing.
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Accessibility for blind students
I have a student who is totally blind. He can read the content in the lessons but can not use the code editor nor the output in the console.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. Our two platforms do support screen readers. However, I have created a Support Desk ticket for you so they can follow up with you directly and try to offer more help.
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Bug CyberSecurity essentials
Le lien pour le téléchargement de l'image Ubuntu n'est pas fonctionnel
Cordialement
Hichem GHARBI
Tél : 216583578081 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a Support ticket for you and will follow up with you via email there.
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Bug (Network Security 1.0)
Dans le cours Network Security 1.0, le texte de la première question n'est pas correct et ne correspond pas à celui indiqué dans la correction.
Cordialement
Hichem GHARBI1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a Support Ticket for this issue. The Support Desk will follow up with you directly by email regarding this issue.
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final exam grade display error
The student with password M01013603 took the final exam and passed it, but nevertheless the evaluation is not displayed on the platform
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. I have created a ticket for you with the Support Desk. They will follow up with you directly.
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Brighter view
There is a problem with the view the diteils of the course. I atached a screen
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
I am unable to duplicate this issue. I recommend clearing cache and history, closing the browser, and trying again. You may also want to try in a different browser or a private window. If you still have difficulties, please contact the Support Desk with the course information.
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¿Como recuperar un curso que archive por error?
Necesito ayuda para recuperar un curso que archive por error. Me han dicho que me contacte cono soporte para solicitar ayuda.
3 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We will follow up with you by email through a ticket we created with the Support Desk
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Verify NETACAD QA on Edge, Firefox and Chrome
My students have discovered Chapter Exams in I.T. Essentials CPMT 1305.002 is failing with "You may have been idle on the current page for too long. Refresh the page to reset the session."
We tested various chapters with NETACAD Support but Martha advised it was an intermittent issue that should be resolved if Chrome were used. Not the case. A few of the students were using Firefox. One of the students could not use Chrome on his companies laptop. We also tried clearing cache/cookies, etc. but to no avail. Request Cisco/NETACAD regression test NETACAD with all of these browser so…1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Currently NetAcad is regression tested on both Firefox and Chrome. These are the recommended browsers. While Cisco NetAcad will work on Edge most of the time, it is not a browser we recommend at this time.
If your students continue to see this issue, please work with the Support Desk. It is important we understand the steps the students are taking to access the exam and verify if the issue can be reproduced. We are happy to work with the Platform team on any possible bug items we find.
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requires grading filter
In the assignment grading screen when I choose a filter (ie Requires Grading) it does not filter the assignment submissions to show only the students that still have assignments to be graded. In other words, when this filter is turned on, when the instructor clicks the "Save and Show next" button it should go on to the next student alphabetically that submitted the assignment and skip any students in between who did not submit the assignment. Please fix this feature.
3 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a ticket for you with the Support Desk. Please look for an email from them asking for additional information.
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Default Cache Config Error
When saving a graded assignment I occasionally get an error that says, "Default cache config could not be found. It should have already been created by now." When this happens the browser screen gets hung up and I have to refresh the screen to get out of it. A screen shot of the error is attached.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We are following up with you in a Support ticket. We need to gather more information and send this to the Platform Team for review.
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Broken Link (Very İmportant)
https://static-course-assets.s3.amazonaws.com/CyberEss/files/Ubuntu_CyberEss.ova
this link had been broken.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. I see this is being resolved through a Support Desk ticket.
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joint communication channel for non cisco courses on the netacad platform
I am currently experiencing a problem where i contacted Netacad for an issue with the CCSK software and they referred me to CCSK developers. I've contacted them and they say the issue is with Netacad. For any courses like this, it would be great to have a team of at least 2 people that jointly addresses issues like these.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
I apologize for the difficulties you have experienced with this course. Our platform team is still working on this issue with the CCSK team. I did find your case with the Support Desk is still open and have asked for them to follow up with you again.
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Unlock Student Accounts
Instructors should have an easier method to unlock student accounts. I teach HS students who constantly forget their passwords, when their accounts are locked for 30 minutes and they need to log in and take an exam it cuts the time for the exam down way too much for them. It really can't be that hard to add an "unlock account" button for us.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We are not able to implement this suggestion. If your students need to get in to take an exam and their account is locked, please contact the Support Desk.
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Add Courses
Hi.
Can you add the Introduction to Network course to the courses I can teach?1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have opened a Support Ticket for you. Please look for them to email you about this issue.
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1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have opened a Support Ticket for you. They will follow up with you on this issue.
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Support Assistance
Chat is not the best tool for trying to show a support technician the result that needs resolution. At Collin College we use Canvas LMS and although it has issues, it seems it has less roadblacks, hiccups and snafus than NetAcad does. The Grades task and application does not seem to be designed with the instructor in mind. When there are questions like why did it do that or where did that come from or why is showing me that or why did it go there, it would facilitate the resolution if I could show the the person how it…
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. The Support staff does have the ability to do WebEx sessions with individuals when/if needed. If you find you are having a difficult time discussing an issue in the Chat conversation please feel free to ask the agent if it would be possible to have a WebEx with them. Sometimes they can not do one at that moment but we can work with you to schedule a meeting.
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2 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. I was able to get this link to work for me. If you are still having issues, please contact the Support Desk.
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Setting
Where can i find course setting such as grade scheme, change local time, copy course etc?
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
I have created a case for you with the Support Desk. They will follow up with you directly.
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Incorrect Names upload via CSV and inability to correct the names
The csv upload student details option is not accurate as many times I realised that it does not upload the student first and last names as per the csv file. Furthermore, there is no option to edit and correct student first and last name. To add to the agony of the incorrect name reading off the csv file, if the instructor delete the student and tried to add them manually correctly, the system reject any updates and instead keeps adding the student with the same incorrect names as first uploaded. The following course CNI21-S1-PA has a student name PA19331153 when…
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
If you continue to have issues please contact the Support Desk. Below are a couple of items to keep in mind:
1) Once an account is created with an email address, regardless of the name you add to the CVS file, the name will not be updated in Cisco NetAcad. In your case this user was created in 2020 so when you added them in 2021, it used the same name that was already associated to the email address.
2) Students can change their names in Cisco NetAcad. If an account is accidentally created with the wrong name the student can update this in their profile.
3) If the CSV file is not working for you, I recommend looking into student tokens. This may help by allowing the student to register their account directly.
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Being able to zoom in on page
When I press the Control Button on my keyboard and roll my mouse button to increase the size of the written part on the page, as needed when I present information to my students, the whole page increase in size with the result that you are unable to see much of the information you wanted to make more visible in the first instance. The presentation as per the CCNA course is a lot better. Th e ITE canvas is just rubbish!
4 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the additional information. Please ensure your browser is not blocking the curriculum link from loading in a new window. We do understand the curriculum needs to be in it’s own window to allow users to be able to zoom in easier. If you find this is still an issue, please open a support desk ticket.
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