Incorrect Names upload via CSV and inability to correct the names
The csv upload student details option is not accurate as many times I realised that it does not upload the student first and last names as per the csv file. Furthermore, there is no option to edit and correct student first and last name. To add to the agony of the incorrect name reading off the csv file, if the instructor delete the student and tried to add them manually correctly, the system reject any updates and instead keeps adding the student with the same incorrect names as first uploaded. The following course CNI21-S1-PA has a student name PA19331153 when the student name is definitely not that. This is so unprofessional for our students to see how the system lacks basic feature and we are asking them to obtain a certification from the same organisation. Either have the feature working properly or not.
Maria Mikhail
shared this idea
AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
If you continue to have issues please contact the Support Desk. Below are a couple of items to keep in mind:
1) Once an account is created with an email address, regardless of the name you add to the CVS file, the name will not be updated in Cisco NetAcad. In your case this user was created in 2020 so when you added them in 2021, it used the same name that was already associated to the email address.
2) Students can change their names in Cisco NetAcad. If an account is accidentally created with the wrong name the student can update this in their profile.
3) If the CSV file is not working for you, I recommend looking into student tokens. This may help by allowing the student to register their account directly.