Recreate the HelpDesk forum similar to the one pre-Canvas
Create a helpdesk forum similar to the one pre Canvas for submitting issues /questions. It had several advantages
Ability to search existing questions
Ability to see previous questions
Ability to see the status of submitted questions
1
vote
Greg Porter
shared this idea
Referred to Helpdesk
·
AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Instructors and Administrators can view their Support case history from Cisco NetAcad. From the ? mark icon click on “My Support Cases”.