Letters and Certificates, Downloadfile is empty
The download file of letters and certificates are empty
I set "Instructor Use Only Assign Student Pass Status" to students.
Download "all letters" and "all certificates" and they are empty..
1
vote

Referred to Helpdesk
·
AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded

Please make sure you have clicked on the Refresh Grades link on your Course Details page. Once this is completed, the download should no longer be empty. If it is, please contact the Support Desk.