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NetAcad v3.0 Instructor FeedbackForum

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66 results found

  1. View student's grades in Single View mode

    In the previous version, you could see a single student and all their assignments and grades. This made it easy to review with the students and to be able to see at a glance what the score were and what was missing.

    In the new version, the Single View only displays a list of the assignments. you have to individually access assignment to see the score.

    2 votes
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    1 comment  ·  Platform  ·  Admin →
  2. siendo mas facil de usar

    Tengo error con el examen final

    1 vote
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    0 comments  ·  Platform  ·  Admin →
  3. Hello

    Hello, I am an educator in the Netacad system. I am using the request page to get a Netacad webex license but the request times out. Can you help me?

    1 vote
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    0 comments  ·  Platform  ·  Admin →
  4. Accessibility for blind students

    I have a student who is totally blind. He can read the content in the lessons but can not use the code editor nor the output in the console.

    1 vote
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    0 comments  ·  Platform  ·  Admin →
  5. Bug CyberSecurity essentials

    Le lien pour le téléchargement de l'image Ubuntu n'est pas fonctionnel

    Cordialement
    Hichem GHARBI
    Tél : 21658357808

    1 vote
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    0 comments  ·  Platform  ·  Admin →
  6. Bug (Network Security 1.0)

    Dans le cours Network Security 1.0, le texte de la première question n'est pas correct et ne correspond pas à celui indiqué dans la correction.

    Cordialement
    Hichem GHARBI

    1 vote
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    0 comments  ·  Platform  ·  Admin →
  7. final exam grade display error

    The student with password M01013603 took the final exam and passed it, but nevertheless the evaluation is not displayed on the platform

    1 vote
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  8. Brighter view

    There is a problem with the view the diteils of the course. I atached a screen

    1 vote
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  9. ¿Como recuperar un curso que archive por error?

    Necesito ayuda para recuperar un curso que archive por error. Me han dicho que me contacte cono soporte para solicitar ayuda.

    3 votes
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    0 comments  ·  Platform  ·  Admin →
  10. Verify NETACAD QA on Edge, Firefox and Chrome

    My students have discovered Chapter Exams in I.T. Essentials CPMT 1305.002 is failing with "You may have been idle on the current page for too long. Refresh the page to reset the session."
    We tested various chapters with NETACAD Support but Martha advised it was an intermittent issue that should be resolved if Chrome were used. Not the case. A few of the students were using Firefox. One of the students could not use Chrome on his companies laptop. We also tried clearing cache/cookies, etc. but to no avail. Request Cisco/NETACAD regression test NETACAD with all of these browser so…

    1 vote
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    0 comments  ·  Platform  ·  Admin →

    Currently NetAcad is regression tested on both Firefox and Chrome.  These are the recommended browsers.  While Cisco NetAcad will work on Edge most of the time, it is not a browser we recommend at this time.


    If your students continue to see this issue, please work with the Support Desk.  It is important we understand the steps the students are taking to access the exam and verify if the issue can be reproduced.  We are happy to work with the Platform team on any possible bug items we find.

  11. requires grading filter

    In the assignment grading screen when I choose a filter (ie Requires Grading) it does not filter the assignment submissions to show only the students that still have assignments to be graded. In other words, when this filter is turned on, when the instructor clicks the "Save and Show next" button it should go on to the next student alphabetically that submitted the assignment and skip any students in between who did not submit the assignment. Please fix this feature.

    3 votes
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    0 comments  ·  Platform  ·  Admin →
  12. Default Cache Config Error

    When saving a graded assignment I occasionally get an error that says, "Default cache config could not be found. It should have already been created by now." When this happens the browser screen gets hung up and I have to refresh the screen to get out of it. A screen shot of the error is attached.

    1 vote
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    0 comments  ·  Platform  ·  Admin →
  13. 1 vote
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    0 comments  ·  Platform  ·  Admin →
  14. joint communication channel for non cisco courses on the netacad platform

    I am currently experiencing a problem where i contacted Netacad for an issue with the CCSK software and they referred me to CCSK developers. I've contacted them and they say the issue is with Netacad. For any courses like this, it would be great to have a team of at least 2 people that jointly addresses issues like these.

    1 vote
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    0 comments  ·  Platform  ·  Admin →
  15. Unlock Student Accounts

    Instructors should have an easier method to unlock student accounts. I teach HS students who constantly forget their passwords, when their accounts are locked for 30 minutes and they need to log in and take an exam it cuts the time for the exam down way too much for them. It really can't be that hard to add an "unlock account" button for us.

    1 vote
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  16. Add Courses

    Hi.
    Can you add the Introduction to Network course to the courses I can teach?

    1 vote
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  17. 1 vote
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  18. Support Assistance

    Chat is not the best tool for trying to show a support technician the result that needs resolution. At Collin College we use Canvas LMS and although it has issues, it seems it has less roadblacks, hiccups and snafus than NetAcad does. The Grades task and application does not seem to be designed with the instructor in mind. When there are questions like why did it do that or where did that come from or why is showing me that or why did it go there, it would facilitate the resolution if I could show the the person how it…

    1 vote
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    0 comments  ·  Platform  ·  Admin →

    Thank you for posting to Share Idea. The Support staff does have the ability to do WebEx sessions with individuals when/if needed. If you find you are having a difficult time discussing an issue in the Chat conversation please feel free to ask the agent if it would be possible to have a WebEx with them. Sometimes they can not do one at that moment but we can work with you to schedule a meeting.

  19. Setting

    Where can i find course setting such as grade scheme, change local time, copy course etc?

    1 vote
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  20. Incorrect Names upload via CSV and inability to correct the names

    The csv upload student details option is not accurate as many times I realised that it does not upload the student first and last names as per the csv file. Furthermore, there is no option to edit and correct student first and last name. To add to the agony of the incorrect name reading off the csv file, if the instructor delete the student and tried to add them manually correctly, the system reject any updates and instead keeps adding the student with the same incorrect names as first uploaded. The following course CNI21-S1-PA has a student name PA19331153 when…

    1 vote
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    0 comments  ·  Platform  ·  Admin →

    If you continue to have issues please contact the Support Desk. Below are a couple of items to keep in mind:

    1) Once an account is created with an email address, regardless of the name you add to the CVS file, the name will not be updated in Cisco NetAcad. In your case this user was created in 2020 so when you added them in 2021, it used the same name that was already associated to the email address.

    2) Students can change their names in Cisco NetAcad. If an account is accidentally created with the wrong name the student can update this in their profile.

    3) If the CSV file is not working for you, I recommend looking into student tokens. This may help by allowing the student to register their account directly.

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