NetAcad v3.0 Instructor FeedbackForum
Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.
221 results found
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Re-enable instructor rights on exams.
Instructors used to be able to see what my students missed on Finals. This needs to be re-enabled so instructors can verify questions and answers from the students submission. Some questions are not in curriculum while others may be incorrect as with the modules exams. They excuse of new "secure final" is false. The course was compromised before it was even published officially.
16 votesReferred to Helpdesk ·
AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for submitting to Share Idea. Can you please open a Support ticket with any information you on regarding an exam with questions not discussed in the curriculum. The Assessment team would like to review and correct.
We appreciate your suggestions regarding the ability to see what students missed on the finals. We are not able to implement any changes at this time. We will keep this in mind for future enhancements.
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There is a mistake in the name in Spanish of Module 5 in CCNAv7 course 1
The title in Module 5 of the course Introduction to Networks in CCNAv7 is "Las redes en la actualidad" which is the same as module 1, instead, title of Module 5 should be "Sistemas numéricos"
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. I have opened a Support ticket for you regarding this issue. Please look for them to email you.
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1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have opened a Support Ticket for you. They will follow up with you on this issue.
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Support Assistance
Chat is not the best tool for trying to show a support technician the result that needs resolution. At Collin College we use Canvas LMS and although it has issues, it seems it has less roadblacks, hiccups and snafus than NetAcad does. The Grades task and application does not seem to be designed with the instructor in mind. When there are questions like why did it do that or where did that come from or why is showing me that or why did it go there, it would facilitate the resolution if I could show the the person how it…
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. The Support staff does have the ability to do WebEx sessions with individuals when/if needed. If you find you are having a difficult time discussing an issue in the Chat conversation please feel free to ask the agent if it would be possible to have a WebEx with them. Sometimes they can not do one at that moment but we can work with you to schedule a meeting.
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Linux NGD
Completed exams are not entered in the assessment.
A manual evaluation is not included in the overall calculation.1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. I have opened a Support Ticket for this item. Please look for an additional email asking you for more information to help us investigate.
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2 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. I was able to get this link to work for me. If you are still having issues, please contact the Support Desk.
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Problem with chapters activation all exams
I actívate all the Chapters exam in two times, but to my alumns they don´t appear active and check switch to view as student and show the message "The exam is not active"
Juan Quezada
Networking Academy ID: 6303108
mail j.quezadaj@profesor.duoc.clThe specify course ID are:
IRY1111001V202101AV, course name "CCNA1
ARY3112-006VRYS20211AV, course name CCNA3ROUTINGY_SWITCHING1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
I found you opened a case directly with the Support Desk on this and they were able to help resolve your issue.
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wrong answer to a question - Networking Essentials Pretest Mod 4
It’s extremely easy to find the ID for a “hidden” network—all you have to do is use a utility like inSSIDer, NetStumbler, or Kismet to scan the network for a short while to show all of the current networks out there. It’s really that simple, and there’s plenty of other tools that do the same job — many of which are even free.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to share idea. We have opened a case with the Support Desk on this issue.
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2 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Please contact the Support Desk if you are still having difficulties creating assignments. This is now how the course is set up for individuals.
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CCNAv7.0x ITN Video 1.5.6
The CCNAv7.0x ITN Video 1.5.6 works differently when actually implemented using PTv8.0 creating confusing results for the student. The the desktop and laptop workstations are created outside of the rack rather than on a table which is not created as shown in the video. This is not an accurate demonstration. I've enclosed my results when I follow the video step-by-step.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
I have opened a case with the Support Desk for you on this issue. They will follow up with you directly.
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Setting
Where can i find course setting such as grade scheme, change local time, copy course etc?
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
I have created a case for you with the Support Desk. They will follow up with you directly.
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Incorrect Names upload via CSV and inability to correct the names
The csv upload student details option is not accurate as many times I realised that it does not upload the student first and last names as per the csv file. Furthermore, there is no option to edit and correct student first and last name. To add to the agony of the incorrect name reading off the csv file, if the instructor delete the student and tried to add them manually correctly, the system reject any updates and instead keeps adding the student with the same incorrect names as first uploaded. The following course CNI21-S1-PA has a student name PA19331153 when…
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
If you continue to have issues please contact the Support Desk. Below are a couple of items to keep in mind:
1) Once an account is created with an email address, regardless of the name you add to the CVS file, the name will not be updated in Cisco NetAcad. In your case this user was created in 2020 so when you added them in 2021, it used the same name that was already associated to the email address.
2) Students can change their names in Cisco NetAcad. If an account is accidentally created with the wrong name the student can update this in their profile.
3) If the CSV file is not working for you, I recommend looking into student tokens. This may help by allowing the student to register their account directly.
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Backup Server for Netacad New Experience courses
7+ hour downtime for "New Experience" courses is not good. In the age of technology and failover, my goodness. This happened during Final Exam week for many of us and doesn't leave a good taste, especially since "offline course" shells have gone the way of the dodo with Netacad.com.
3 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
I apologize for the difficulties this outage caused. This was not a planned maintenance. We did try to post alerts to Cisco NetAcad and the Cisco NetAcad facebook page to help let people know.
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lms not working
lms is not working, why do you make changes like you do not care that we need to enable exams right now?
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
I apologize for the difficulties you experienced. This issue was not planned and has been fixed. I also created a support case and followed up there.
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Make copying courses easier
If you try to import a course using what is available, you actually end up doubling everything. Since you have to create a course first you can (should) only import the course content. What would be nice is that when I select Create a Course I also get the option to import a course without having to create it and then have to go through the selection process or deleting everything that was duplicated.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. You have the ability to select specific information you want to copy from one course to another. If this is not working for you, please open a case with the Support Desk.
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Being able to zoom in on page
When I press the Control Button on my keyboard and roll my mouse button to increase the size of the written part on the page, as needed when I present information to my students, the whole page increase in size with the result that you are unable to see much of the information you wanted to make more visible in the first instance. The presentation as per the CCNA course is a lot better. Th e ITE canvas is just rubbish!
4 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the additional information. Please ensure your browser is not blocking the curriculum link from loading in a new window. We do understand the curriculum needs to be in it’s own window to allow users to be able to zoom in easier. If you find this is still an issue, please open a support desk ticket.
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Erroor in polish CCNA v7 SRWE
There is error in polish CCNA v7 SRWE.
Details are in attachment.1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have created a case with our Support Desk on this item. They will work with the Curriculum and Assessment team directly to see if they can correct.
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Examination
Yesterday it was possible to carry out the examination. and today it is impossible. Why? I have been preparing it for 2 weeks. It's frustrating
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Please contact the Support Desk if you are having issues with exams.
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Recreate the HelpDesk forum similar to the one pre-Canvas
Create a helpdesk forum similar to the one pre Canvas for submitting issues /questions. It had several advantages
Ability to search existing questions
Ability to see previous questions
Ability to see the status of submitted questions1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Instructors and Administrators can view their Support case history from Cisco NetAcad. From the ? mark icon click on “My Support Cases”.
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1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Please contact the Support Desk if you are having issues activating assessments. The Share Idea forum is meant for individuals to post enhancement ideas and is not reviewed on a daily basis like support desk cases and chats.
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