NetAcad v3.0 Instructor FeedbackForum
Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.
221 results found
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have a problem
I complete my all exam.(CCNA1-CCNA2-CCNA3-CCNA4) But
I see the error seen in the attachment file. Thank you for help.1 voteReferred to Helpdesk ·
AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have created a case for you regarding this issue. Please look for an email with directions on how to resolve this.
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ITEv7 Training Materials Issues (Chapters 1-8)
I'm about halfway through my first teach using the new IT Essentials version seven material and have some feedback on items I have found.
Attached is a Word document with my comments for chapters1–8, some are just general comments, some are minor typos, and some are items I thought were errors. Most of the typos / errors carry over to the PowerPoint files.
Thanks for your help.
Don
GCC AZ4 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have created a ticket for you. The agent is going to ask you to resend the attachment as I am unable to open. We will need to work with the Curriculum and Assessment team on the changes you are reporting.
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Expand NetAcad Connect in Indonesia
Please start the NetAcad Connect in Indonesia
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have opened a Support Case for you to help gather more information on this request.
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Put a url option un register zone
When i try to register,i AM looking for an option to get a url for course link, but i cant.
Please add this option1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
I see you opened a support case for this issue. I am closing this item as it has been addressed in the case.
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Course Details - Get All Letters & Certificates Failed!!!
Several minutes after my submission, I got two links of certificates and letters. But their contents are just both an error report, just as below: <b>Fatal error</b>: Allowed memory size of 268435456 bytes exhausted (tried to allocate 695222272 bytes) in <b>/var/www/html/portal/sites/all/modules/custom/extensions/netacadcertificatesletters/netacadcertificatesletters.allcertletter_download.inc</b> on line <b>208</b><br /> Could you please help me to resolve this Get All Letters & Certificates problem? Thank you very much!
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the feedback. We have opened a case for you to help resolve the issue you are experiencing.
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1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. We have opened a Support Desk for you to help resolve this issue.
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Academy name error
Student certificate contain the academy local name which is in arabic. the certificates containe separated letters of the name not connected letters.
i wish that the english name appears in the academy field instead of the arabic name since the whole certificate text is english. could you provide the option either to change the local name to english or add the choice to choose either english or local name in certificates?.
best regrads1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the feedback. We have opened a support case for you to help resolve this issue.
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Error Meassage - ITEv7 Practice Final Exam (Chapters 1-9)
October 14, 2019 - I activated the ITEv7 practice final exam one in Cisco Networking Academy just like I have activated all other exams, but my students are receiving the below message when they try to access it. I deleted my first activation and reactivated it again but they (more than one student) are still receiving the error message (screenshot attached). I tried activating both practice final exams but they still receive the error message.
ITEv7 Practice Final Exam (Chapters 1-9)
This assignment is part of an unpublished module and is not available yet.1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We found this issue was resolved through a Live Support interaction with the support desk. We encourage you to contact support directly for issues similar to this and use the Share Idea for enhancements.
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404
To download the virtual Desktop the legend 404, dont let me down anything.
Can you help me?Gracias
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the feedback. We have opened a Support ticket for you to help resolve the issue.
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Change ITEv7 Labs Gray ‘Answer Here’ Text Style to Red
The ITEv7 labs Word documents use three ‘Answer Line’ styles:
• Answer Line L25 (based on Body Text L25)
• Answer Line L50 (based on Answer Line L25)
• Answer Line L75 (based on Answer Line L50)All three of these text styles are gray bold italic text. The gray color of the ‘Type your answer here’ text tends to blend in with the other text on the page when it would be preferred for this text to standout on the page. Changing the styles to brighter colors (i.e., red and blue) would make them standout on the page to…
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have created a ticket for you with the Support Desk. We will need to work with the Curriculum and Assessment team regarding this.
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Mobile Web Design elements missing
On my Tablet the I'm Teaching Page is opened automatically, but I'm Not able to Switch to I'm learning and to logoff, etc. Maybe the Mobile Design needs some optimisation ;-)
Huawei Media Pad M5, Android 9, Chrome 77.0
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for adding this suggestion. We have created a support desk ticket for you to better understand the issue.
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Course search improvement.
.After some time instructor could have wide list of courses with different status. An import of students from one course to another it is hard to find necessary entry. The same is for sending messages to students of a certain group. The context search would help a lot with finding necessary item.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the suggestion. We have created a ticket for you and will be following up with you directly on this item.
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Broken links in Resources - PT-BR
There are many broken links in the menu "Resources" in PT-BR version of Netacad platform.
Changing the profile language to English the links work.1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. I see you have a ticket open with the Support Desk and this is being worked on to get resolved.
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Enable multiple assessments for one student.
Hello, I suggest that it could be possible to the instructor to be able to activate multiple exams and assessments to only one student or selected students from a course.
Currently this feature is not working
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the suggestion. We have opened a ticket for you and are following up to understand which course this feature is not working.
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mejorar sitio web
esta dirección no está funcionando podría habilitarlo?
https://www.netacad.com/portal/esresources/marketing-toolkit1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Gracias por enviar esta idea. Hemos abierto un boleto para usted para que podamos investigarlo más a fondo.
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Fix lab in CyberOps 7.3.2.5 Lab - Reading Server Logs (missing dash)
There is small error in CyberOps 7.3.2.5 Lab - Reading Server Logs
Part 3 Step 2 b)Error: missing dash: journal -utc
Should be: journalctl --utcThank You for CyberOps course!
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for submitting this idea. I have created a case for you so we can look into this with the Curriculum and Assessment team.
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1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. There was a discrepancy in the system that was causing an issue when creating a course. This was corrected and you should no longer have any issues. If you are getting an error please contact the Support Desk.
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1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have created a case to follow up with you directly on this issue.
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certificate of completion issue
academy name shows as question marks
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. This issue has been fixed. If you continue to see issues, please contact the Support Desk.
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1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Please contact the Support Desk with additional information on the specific courses and academies that are not appearing for you in Cisco NetAcad.
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