NetAcad v3.0 Instructor FeedbackForum
Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.
221 results found
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its
its already showing my email id how i can enroll now to students
1 voteReferred to Helpdesk ·
AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have opened a Support Ticket for you with our team. Please look for an email from them.
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Assignments - Manage Activations
The functionality of assignment, management activation "is very rudimentary.
e.g .: An active exam cannot be deleted. The exam cannot be deleted via Bulk Activation either.
The only hope is that a login period was hopefully not taken over three months to create a new exam with changed settings.1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for adding a suggestion. This idea has been brought to the assessment team Please keep in mind exam activations can be de-activated. While the activation will still appear under the “Available Activations” window until the logon period expires, the assessment can be deactivated and the student will not be able to access it. If you have any questions, please contact the Support Desk.
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the link for get all certs is not working
the link for get all certs is not working
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. We have created a Support Desk ticket for you regarding this issue. Please look for updates from the team soon.
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NWE: Activity 3.5.2.2
- Question is not relevant for this Topology, becaus you can not see if it is a WAN or a LAN?
- It would be better to ask how many Broadcastdomains?
- In my Opinion the answer ist wrong. I can see 5 instead of 4 Broadcastdomaisn or if you want LANS
- In the Errata for NWE I can not see an entry for that error
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. We have opened a Support Desk ticket regarding this issue. We will follow up with you through this ticket.
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Login process: why twice?
As Sanrdra Ray has written again and again, the Login process to Netacad is still defective:
- most times the first Log In --> Login click fails, i.e. nothing happens (on Win10, Chrome 78.0.3904.108 64 bits)
- the Login mask asking for the user credentials has the Login button gray despite all items are already filled in; after a click, it turns blue (see attach).1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the idea. We are creating a support case and will be following up with you directly. The experience you are describing is not normal.
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CCNAv7 CCNA1-Packet Tracer 10.4.3
Hi, CCNAv7 CCNA1-PT 10.4.3 project is really bad. Students tried hours to try to get it to 100%, but many of them can't get to 100%. It is really wasting of time and very frustrating.
For example, for the College router in attachment PT_10.4.3a, a student spent a lot of time to find out that the link local addresses should be FE80::2 and FE80::3. Why aren’t they FE80::1234:5678:9012:3456? There are only 2^64 addresses to try!!!
In attachment PT10.4.3b, the network addresses shown in the network are different from those shown the assessment page. Packet Tracer will not give credit for…
3 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. We have opened a Support Desk ticket for you regarding this issue. They will follow up with you by email with updates.
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Problem: De-Register Students from class
Class more than 50 students
I can only remove a student from the first 15, but only once.
After that, "De-Register" is not active.
- class Unpublish / Publish: "De-Register" available again for the first 15 Students.
It only works the first time the page is accessed and only for the first 15 students.
Display of 50 students: don't works
Sort by name: don't works
Search by name: don't works
Refresh page: don't works
Conclusion:
I cannot delete a student from position 16.1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. We have created a Support Desk ticket for you regarding this idea. Please look for updates by email on this ticket.
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Give titles to chapters of ITE 7
Chapters of IT Essentials 7, when reached through the Modules link on the left, do not show their content (topic, title) neither in the first link, nor in the entering page. We have to reach the first chapter page to see the topic. I have opened a Ticket, they say this is "by design". Very bad desing, should this be true!
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. We have created a Support Desk ticket for you regarding this item. Please look for updates through the ticket.
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Missing Menue on IOS-Safari and Firefox Landing Page
Sometimes I use my iPad to access my NetAcad Account.
When I see the home/I’m teaching page in landscape format, there is no menue button in the upper left corner of the page. When I turn my iPad on edge the menue button is visible.
Is the menue in landscape position missing on purpose?
It‘s annoying that I have to turn the iPad on edge if I want to use the menue.This happens in safari and Firefox on my iPad (6. Generation) IOS 13.3.1
How can you make Cisco NetAcad better? Please make the menue visible.
Looking forward hearing…
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. We have created a Support Desk ticket for you. We will be tracking this issue in that ticket for you. We will update you in this ticket going forward.
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I can not resend couse invitation email
The botton is in the interface but it is not actiivated
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. We have created a Support Desk ticket for you. We will be tracking this issue in that ticket for you. We will update you in this ticket going forward.
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Add topics to the Index pages of ITE 7
When entering the Chapters of IT Essentials 7, neither the Modules list, nor the Access page of each Chapter show the TOPIC of the Chapter.
You have to actualy open the first Chapter page to see the TOPIC. This is not very user friendly, because it is not easy te remember all the TOPICS.1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. This appears to be a duplicate of another idea we created a Support Desk ticket for you regarding this item. Please look for updates through the ticket.
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Enroll myself (teacher) as a student ...
… so I could take exams 'as a student' with exactly the same problems (and not only preview exams).
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. We have created a Support Desk ticket for you. We will update you in this ticket going forward.
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Disable two factor authentication
How can I disable the two-factor authentication. Half of the times I give correct codes, and the system doesn't accept them.
I know it's not secure with just a login and password, (strike that) just a e-mail and password, because my login stopped working when the login system last summer.
How do I disable the need for the extra code on my smartphone?1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. We have created a Support Desk ticket for you. We will update you in this ticket going forward.
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Msg for developpers: unadequate position
for example in course 12.1.2
When changing image by clicking …
the button WPAN or WLAN, … = ok
but, when clicking the Arrow Under the image = NOT OK --> position is reset to home positionSame problem when choosing a page in the menus...
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have created a Support Desk ticket for you. We need to understand more on what exactly you are looking to have changed.
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Log-Into actual cours issues
When logged into NetAcad.com, then clicking on "Launch Course, I often have to clear History & Cookies, or I get a message "Log Into Your Course First" Can this be fixed?
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have created a ticket for you to follow up on this issue.
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Correct usage of internet and Internet
The new CCNAv7 curricula keeps referring to the internet (small i) when they really mean the Internet (capital I). An internet is formed from any inter-connected LANs, but the Internet is the internet that hosts the World Wide Web among other things. I know this is a small issue, but it's driving me crazy!
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the feedback. We have created a Support Desk ticket for you and will follow up when we hear more from the Curriculum and Assessment team.
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unable to see score and certificate
students completed course but not able to see certificate
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have created a Support Desk ticket for you. Most of the time this issue can be resolved by the student from their I’m Learning page and the “Refresh Grades” button.
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Add bursar info to ASC dashboard
My ASC often has problems getting an ASC support fee invoice to the correct person each year. We use the Academy Contact or Lead but these roles often change. Is it possible to add a field(s) that can be used to contact the correct person, bursar or contractor responsible for this? Suggest the field be called Accounting or Bursar with fields for name, address, phone numbers and email.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the suggestion. We have created a support case for you and will be following up with you directly.
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Hyper-V is a Type 1 Hypervisor
Hyper-V is a Type 1 Hypervisor
I think that Microsoft’ Windows 10 Pro version 1903 Hyper-V client is a type 1 native hypervisor but the ITEv7 training says it’s a type 2 host hypervisor (see below items). I was going to try to ask Microsoft, but I thought you would have better contacts to ask / confirm this.
On Microsoft’ Hyper-V web page (last paragraph):
https://docs.microsoft.com/en-us/virtualization/hyper-v-on-windows/about/It says this:
This is because with virtualization enabled, the host OS also runs on top of the Hyper-V virtualization layer, just as guest operating systems do. However, unlike guests, the host OS is…
4 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have created a ticket for you on this. We will need to work with our Curriculum and Assessment team.
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Move ITEv7 PT 6.1.5.3 to Topic 14.4.2
In ITEv7 I suggest that Packet Tracer 6.1.5.3 - Control IoT Devices be moved to topic 14.4.2 basic scripting due to it’s too complex for chapter six and because of it question asking the student to review java script.
4 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have opened a Support Desk ticket for you on this topic. We will need to work with the Curriculum and Assessment Team.
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