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283 results found

  1. broken link

    The CCNA instrcutor forums link shows up Error

    1 vote
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    0 comments  ·  Resources  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi George,
    Please contact the Help desk (click on the Help link in the top right corner of the NetSpace home page) to report this error.
    Thank you!
    Kimberly

  2. How to make the MARK of "PASS" ?

    How to MARK the student's gradebook as "PASS"", and can get the voucher for CCNA-exam ?

    1 vote
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    0 comments  ·  Gradebook  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Ting-Chih,
    Please contact the Help desk by clicking on the Help link in the top right corner of the NetSpace home page or your Course home page. They will be able to assist you.
    Thank you,
    Kimberly

  3. Search feature is not working when you want to add an existing student into a new class

    Search feature is not working when you want to add an existing student into a new class

    1 vote
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    0 comments  ·  Enrollment  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hello Mustafa,
    Please contact the Help desk by clicking on the Help link in the top right corner of the NetSpace home page. They can assist you.
    Thank you,
    Kimberly

  4. lock activated exam

    Deasactiving on line exam is not working

    1 vote
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    0 comments  ·  Assessments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Mohammed,
    Please contact the Help Desk by clicking on the Help link in the upper right corner of the NetSpace home page or your Course home page. They should be able to help you.
    Thank you,
    Kimberly

  5. Typo errors on NetSpace in Spanish

    Hi,
    I just want to let you know about typo errors appearing on NetSpace in spanish every time an accent or a "ñ" letter is expected.
    This might be due to the fact that the coding of the website is done in UTF-8 (which is optimised for the english language) as opposed to ISO-8859-1 (which is its spanish counterpart).
    Therefore I might suggest you to look into the possibility of changing this tag: <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
    by this other:

    <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1" />

    I hope this suggestion is a solution for all those typo errors which will…

    1 vote
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    0 comments  ·  General  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Pedro,
    Please contact the Help desk and report the errors (click on the Help link in the top right corner of the NetSpace home page). Thank you!

  6. Historical Results

    We need to verify the historical classwork of a student also his/her result. Helpdesk claims to be unable to access this information. For our Local Academy, without proof of passing a previous CCNA semester, we cannot allow the student to enter upper CCNA semesters.

    Allow helpdesk (or all of us) access to this historical data.

    1 vote
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    0 comments  ·  Gradebook  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Martin,
    Thank you for your feedback. Please contact the Help desk. Unfortunately, unless the historical class information was downloaded by the instructor before the Academy Connection closure, there currently is not a way to access this information.
    Thank you,
    Kimberly

  7. PT Practice Skills Exam error in module 1 introduction to network

    There is an error in step1 of PT Practice Skills Exam (module 1 introduction to network )
    The question refers to the fifth subnet but the table indicates the sixth subnet to the second floor network

    0 votes
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    0 comments  ·  Assessments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Smain,
    Please report this to the Help desk. Click on the Help link in the top right corner of the NetSpace or your course home page.
    Thank you!

  8. CCNA3 Spanish Ch.4 exam bad translated

    My students in BO-NCBA-CCNA3-133-LNL1B have reported that the questions in CCNA3 - Chapter 4 - Partial exam are wrong, they have been translated wrong. This image has been sent by a class student. Please review it ASAP. Best regards.

    8 votes
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    1 comment  ·  Assessments  ·  Admin →

  9. In an assestment status is inactive for a person, i cant enable the assetment for her, how can i correct this?

    1 vote
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    0 comments  ·  Assessments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Hilal,
    Please contact the Helpdesk and they should be able to help you (click on the Help link at the top right corner of the NetSpace home page or your course home page). Thank you!

  10. Problem with Flash Launching Menu

    All the Exploration and Discovery courses are launch with a Flash movie. At certain screen resolutions the Canvas environment clips the Flash movie making the course material unusable.

    See the attached screen shot

    3 votes
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    0 comments  ·  Canvas  ·  Admin →

  11. provision an access to archived courses.

    Hello, please, provide an access to archived courses.
    There is a need for instructors accreditation who completed classes that are archived. No chance to make accreditation without an access to archived courses

    Thank you.

    1 vote
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    0 comments  ·  General  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Natalya,
    Are you referring to the courses from Academy Connection? If so, unless instructors downloaded the content before the Academy Connection closure, there is not a way to access historical course information at this time. Please contact the Help desk and let them know your request. Thank you!

  12. Fix your Packet tracers

    I have found problems in the Packet Tracers which I hoped would not appear with the new curicullum. PT 9.3.1.4 shows an address space of 2001:DB:ACAD:00C8::0/64 but the actual PT is address 2001:DB8:ACAD:00C8::0/64.

    PT 9.1.4.6 will not allow access to R2 in the packet tracer itself so the lesson can never be completed.

    It is hard to teach when the materials have errors.

    1 vote
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    Referred to Helpdesk  ·  1 comment  ·  Curriculum  ·  Admin →

  13. Re-enable text box window pane size

    I need to figure out how to resize the window pane so that I can see the full page when re-enabling an exam

    Comments?

    1 vote
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    0 comments  ·  General  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Barbara,
    Please contact the Help desk (Help link is available in the upper right corner of the NetSpace or your Course home page). They should be able to help you.
    Thank you!

  14. Allow for all correct answers on the Assessments.

    I just took the chapter 5 Assessment for Intro to Networks. Question 20 asked me fill in the blank with the Hexadecimal representation of the Binary number 0000 1010. I answered with '0x0A'. To my surprise, I saw this question on my item feedback with the correct answer shown as '0A'; which is still correct.

    However, I answered '0x0A' because I remembered reading in the chapter about how important it was to distinguish Hex from Decimal and it was done so by adding '0x' to the front of the Hex number (Chapter 5.1.3.1). I feel that if this is important…

    1 vote
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    0 comments  ·  Assessments  ·  Admin →

  15. I have a error in pages of offering CCNA R & S

    I have the error that show in included files , is impostant to me reach this file.

    1 vote
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    0 comments  ·  Resources  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Francisco,
    Please contact the Help desk by using the Help link in the top right corner of the NetSpace or Course home page. They should be able to assist you. Thank you!

  16. Error in Scaling Networks 7.4.1.2

    The slide on https://static-course-assets.s3.amazonaws.com/ScaN50ENU/module7/index.html#7.4.1.2 shows that EIGRP for IPv4 supports plain text and MD5 both. Cisco's official position is that is supports MD5 only http://www.cisco.com/en/US/docs/ios-xml/ios/iproute_eigrp/configuration/12-4t/Configuring_EIGRP.html#GUID-04640E37-3385-4EF0-8782-F4EDCAEBFA0E.

    1 vote
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    0 comments  ·  Curriculum  ·  Admin →

  17. I cannot collapse the forum tree

    Could be a bug but I cannot open/collapse the forums. Using latest Firefox on Linux

    1 vote
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    0 comments  ·  General  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi George,
    Please contact the Help desk and let them know about this. The Help link is located in the top right corner of the NetSpace home page or your course home page. Thank you!

  18. For 2+ weeks grades are not getting to the grade book

    For 2+ weeks grades are not getting to the grade book. You say "The DB team is aware of this" - the same old excuse. Really? This was in beta for 2 years, there's still basic problems like grades not showing up in the gradebook? Really? We were getting that same report from beta testers last December.

    John Chambers needs to get try to get his check from this database, and you call him and say "We're aware of the problem, the DB team has been notifed, and they'll get back to us"

    As I tell my students before they…

    1 vote
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    0 comments  ·  Assessments  ·  Admin →

  19. Online Final Exams for ITN and RSE Courses

    There is a new problem in the final online exam, different of what's been reported.

    We had one student from CCNA2 (RSE), Tuesday class who reported that the system graded the Online Final Exam for him while he was still completing it. He had approximately 30 minutes of exam time left. When quizzed he insisted that he done nothing incorrectly.

    Today, for CCNA1 (ITN), it happened again for one student, with the system grading the exam for him 10 minutes before the finishing time.

    Also, just now, in another CCNA 2 (RSE) class, it happened again for 2 students, the…

    1 vote
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    0 comments  ·  Gradebook  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Max,
    Please contact the Help desk and give them the information you provided here. To contact Help, please click on the Help link at the upper right corner of the NetSpace home page.
    Thank you,
    Kimberly

  20. Any screen/page that reports a test or quiz grade should incorporate the student's name.

    Recently an interface bug caused the loss of some data in the grade report for one of my courses. My students keep a screen shot of the history page for their tests. However, I have reason to doubt one of the students results because the only ID on the printout is the student's signature.

    1 vote
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    0 comments  ·  General  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Elliott,
    Please contact the Help desk (located in the upper right hand corner of the NetSpace home page or your course home page) and provide them with the information you’ve given here.
    Thank you!

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