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283 results found

  1. Support need be better

    i am trying to get support but its so difficult, it can be easy. I cant access to tech course.

    1 vote
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Dave Free responded

    Marvin, sorry you are having trouble. Have you attempted to contact the helpdesk? Click on Help in tool bar at top of screen. Then select “Contact Support.” If that doesn’t work for you please let us know.

  2. bug in displaying missed questions?

    HTTP Status 404 - /virtuoso/delivery/pub-doc/tacad.net/virtuoso/servlet/org.cli.delivery.rendering.servlet.IIPNewServlet/LMSID=LTI10,Theme=rapport,Style=base,Language=en,Version=2,CourseID=en-knet-lcmsexploration1en40,FormID=knet-af25651,ItemID=knet-it119325,SmvID=6241/CHAPID=null/RLOID=null/RIOID=null/knet/it_119325/item-iip.html,iip,width=960,height=600,top=0,left=0,resizable=yes,scrollbars=yes,toolbar=no,menubar=no,status=no,location=no)

    type Status report

    message /virtuoso/delivery/pub-doc/tacad.net/virtuoso/servlet/org.cli.delivery.rendering.servlet.IIPNewServlet/LMSID=LTI10,Theme=rapport,Style=base,Language=en,Version=2,CourseID=en-knet-lcmsexploration1en40,FormID=knet-af25651,ItemID=knet-it119325,SmvID=6241/CHAPID=null/RLOID=null/RIOID=null/knet/it_119325/item-iip.html,iip,width=960,height=600,top=0,left=0,resizable=yes,scrollbars=yes,toolbar=no,menubar=no,status=no,location=no)

    description The requested resource (/virtuoso/delivery/pub-doc/tacad.net/virtuoso/servlet/org.cli.delivery.rendering.servlet.IIPNewServlet/LMSID=LTI10,Theme=rapport,Style=base,Language=en,Version=2,CourseID=en-knet-lcmsexploration1en40,FormID=knet-af25651,ItemID=knet-it119325,SmvID=6241/CHAPID=null/RLOID=null/RIOID=null/knet/it_119325/item-iip.html,iip,width=960,height=600,top=0,left=0,resizable=yes,scrollbars=yes,toolbar=no,menubar=no,status=no,location=no)) is not available.
    Apache Tomcat/6.0.28

    1 vote
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    0 comments  ·  Admin →

  3. bug exams !

    IN the class 1213-S3G1.

    I had 3 exams which finished with "internal error" !!

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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Dave Free responded

    Denis, sorry that happened. Please contact the helpdesk and provide the details so we can track down the issue. Thanks!

  4. bug !

    When adding a student.

    I very often get

    Your request failed to complete.

    .

    1 vote
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    0 comments  ·  Admin →

  5. Slightly faster?

    Friday 28th september 9am UTC London
    Is the site slightly faster, has something changed?

    However now get an error message when accessing the homepage.

    1 vote
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Jackie Barker responded

    Hi Andrew, We have been working hard at improving the site performance. So glad you are seeing a better experience. As for your error message, i have forwarded your challenge to the support desk.

  6. There is an error at About CCNP, CCNA file appears Security_AAG.pdf

    There is an error at About CCNP, CCNA file appears Security_AAG.pdf

    Hay un error en about CCNP, aparece el archivo de CCNA Security_AAG.pdf

    1 vote
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    1 comment  ·  Admin →

  7. Calendar

    Errors in Assignemnt settings and in calendar :
    Calendar : what is < " 2012 > or < r 2012 >
    System refuse activation because of an error in options : there is no option to modify !

    1 vote
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    0 comments  ·  Admin →

  8. Bug Calendar ?

    I've re-arrange due date exam for CCNA Discovery 2. the calendar show fine in the instructor view. but, when i test with student view, some exam are not in place...

    i sent the attachment, in this attachment Chapter 6 Exam due: Nov 11 at 12:00am, but in calendar, this placed to November 10.

    i'm also edit time to 06.00am, in student view it show to 12:00am.

    this bug ?

    1 vote
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    0 comments  ·  Admin →

  9. Error Bug - Enrolling existing student to new class

    Please see at these page:
    https://www.netacad.com/group/landing/manage?p_p_id=omni_WAR_omniportlet&p_p_lifecycle=0&p_p_state=maximized&p_p_mode=view&p_p_col_id=column-2&p_p_col_pos=2&p_p_col_count=3&_omni_WAR_omniportlet_jspPage=%2Fenrollments%2Fview.jsp

    When I try to enrollment a existing student, the page not function, just stack !!!!!

    1 vote
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    2 comments  ·  Admin →

  10. Full functionality in IE9 and Chrome !

    Chrome and IE8 IE9 not loading class when selected school. In Chrome & IE can not complete the registration process!

    1 vote
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Jackie Barker responded

    Hi Ondrej, I am sorry you are experiencing challenges. I have referred your ticket to the support desk. They will provide you with some additional steps you can take to resolve your challenge.

  11. Fix Cisco 3 Packet Tracet exam

    Last night in my Cisco 3 packet tracer final, out of 7 students, 3 were present with the wrong subnet number for the wireless lab portion. Students were suppose to use the X.X.100.X network. The packet tracer would give the students the X.X.67.X network to work with. It required that they change the IP address to match and then had to change the IP address in the router. In teh wireless, untill the corrected the IP address to the 67 network, it owld not allow the students to save there work.

    1 vote
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    0 comments  ·  Admin →

  12. Bug whith assessment activation

    When I try to activate "EWAN PT practice SBA", the system propose to activate "EWAN Practice fiinal exam"

    1 vote
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Dave Free responded

    Marc, if you haven’t already please report this to the helpdesk so we can get the details necessary to resolve.

    Thanks!

  13. Support for Google Chrome

    When I attempt to enrol students, I receive the message, "Enrolling, please wait", and it goes on forever.

    I believe this may be related to the browser.

    1 vote
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Dave Free responded

    Munther, can you please contact the helpdesk and let them know the browser you are using? Also how many students are in the list that you are attempting to enroll.

    Thanks!

  14. Quiz is showing wrong answers in the user feedback

    I have use the Quiz feature to conduct a composite exam for Discovery 2 module for chapter 1-4. it was really nice feature. Thanks for that.

    But i noticed small issue in the feedback report of student attempt. when i was creating the quiz, i have selected to shuffled the answers so then students will get the answers in randomize pattern within the question. it worked fine. At the end after student has graded the quiz he can see the answers of the quiz and verify his mistakes. In this time i notice in one fill in the blank question's…

    1 vote
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi! Thank you for your feedback! With regards to the shuffle feature of the quiz, please contact the Helpdesk. Also, please be sure to include your screenshot as it will help them troubleshoot the problem.

  15. New exam activation process + Chrome

    The new exam activation layout implement over the weekend 17/18 Nov 2012 and Google Chrome don't seem to like each other - please see attached.

    1 vote
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    1 comment  ·  Admin →

  16. Errant Pop-up Dialog

    Besides the help desk telling me this is normal for flaky screens in NetSpace to occur (Incident: 121120-000191), not very helpful btw. Sometimes I can not create classes, it tells me I am not authorized. Then I have to close everything down, maybe use a different browser, or try again later. This is not acceptable.

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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Thanks for posting, Dwight. We are sorry for the issue. We saw your post in the partner council discussion as well. Support desk management is aware and will work to improve first-line response. If you are willing, we’d also like to have a rep from the application team reach out to you to try to better understand what is going on.

  17. Accrediting Instructors under ITC Management

    When I go to Higher Colleges of Technology - ITC management, I am seeing students who are defined under the Dubai Men's College - CA, under the Accredit Instructors?! For some reason, as I have different roles under different academies, including CA's, ITC and ASC, students from a CA (and not from the ITC) are showing as potential instructors which should not be the case.
    Thank you.

    1 vote
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    0 comments  ·  Admin →

  18. Some of my ITC courses are not showing

    Hi, I am unable to create a CCNA or CCNP fast track courses. Our academy was part of the Beta migration phase and other courses appear but not the fast track. Please see attached,

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  19. access to course materials

    Why students can't access course materials ?

    1 vote
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  20. Step 2 activity Sroll right box appears

    Can't scroll right at this point and cannot continue with the activity

    1 vote
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Dave Free responded

    Henry, can you please contact the helpdesk and let them know the details of what you are seeing so they can help resolve the issue? Thanks!

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