Instructor Feedback Forum
Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.
For the latest updates on Cisco Networking Academy releases please see Cisco Networking Academy Notes.
283 results found
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User Profile - Include Minas Gerais in Brazil states list
In Netspace user profile all Brazilian states are listed, except "Minas Gerais". Please include this option because Minas Gerais is on of the most important state in Brazil.
12 votesPlease contact the Help Desk regarding this issue of Minas Gerais missing from the Cisco NetSpace Profile page.
-NetAcad Support
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certificate students with an international grade when they finish
help more vstudents of latin america get international exams and certificates
10 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThere were some issues with the certificates. Everything has been correctly. Please attempt to request the certificates again and if you continue to have issue, contact the Support Desk
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Academy field name on Portuguese versions of certificates appears as University Name (Nome da Universidade)
I noticed today that the certificates of the Netacad courses in Portuguese, appear the field University Name instead of the field Academy Name. I suggest you change it so that this field appears as in the English versions, because not all academies are universities. I believe the most correct is that the field is Academy Name.
Let's imagine the following: A student presents a Netacad certificate in a company to apply for a job, in his certificate it appears that the institution where he completed the netacad course (in Portuguese) appears as a university, but does not exist no university…
9 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the information. This was a discrepancy in the system. Our development team has worked to resolve. Please try the certificates once again.
- NetAcad Support
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Customise Date/Format
Time to raise this again (Last ticket is Closed - In Cold Storage with 111 votes). Canvas does not support customisable and 24 hour time/date formats because ... I believe that the format is hard coded or something..
It beggars belief that Cisco would even choose an LMS platform for global implementation knowing that this was not customisable. Please, please give serious consideration to this feature. Thank you.9 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the post. The date format is based on the language for the course. You can update this in the Settings section of your course. If you have additional questions, please contact the Support Desk.
- NetAcad Support
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CCNA3 Spanish Ch.4 exam bad translated
My students in BO-NCBA-CCNA3-133-LNL1B have reported that the questions in CCNA3 - Chapter 4 - Partial exam are wrong, they have been translated wrong. This image has been sent by a class student. Please review it ASAP. Best regards.
8 votesHello,
Please contact the Help desk and include the screenshot provided here. Thank you! -
Option to suspend the student from a class
We are facing many difficulties to manage the students who are not completing organizational prerequisites in the middle of the program (Ex. Attendance & participating to Lab sessions, etc).
Therefore, it is better to have a option to freeze or temporally suspend students until they complete the required tasks.
7 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the idea. We opened a Support Desk ticket and responded with some possible solutions to help you.
- NetAcad Support
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思科网院CCNA1 5.1版本的中文版在线课本与离线下载的课本章节不一致。
思科网院CCNA1 5.1版本的中文版在线课本与离线下载的课本章节不一致。
5.1的在线版课本的章节与英文版一致。但下载的离线版,仍然是5.03的中文版的章节。即新版的第7章 IP寻址,第8章 对IP网络划分子网,第9章传输层。旧版的是第7章传输层,第8章IP寻址,第9章对IP网络划分子网.个别章节也有所调整。
希望及时更新调整为一致。7 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe are working to resolve this. Please open a Support Desk ticket if you have not yet.
- NetAcad Support
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"Filter IP Addresses" field in Quiz does not work
Hi!
Whatever I type in the "Filter IP addresses" field, students can not access the quiz.
This is a great feature to make sure that students are present, not taking the quiz from home; if only it worked
6 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedI have opened a ticket on your behalf regarding this issue. This feature should work so we will need to look into this further.
- NetAcad Support
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Test Answers online – Cheating - Pursue Websites who Leak answers
A quick minute with Google reveals that many websites are actively leaking Lab answers, study guide answers, Chapter test answers as well as final exam answers. Many forums/communities online support active cheating in the Cisco academy, the value of the letters CCNA on a resume mean less to a company if they know a student can cheat their way through. I have caught 2 students cheating with these sites. Cisco, PLEASE pursue these offenders now, send a message before the NEW CURRICULUM is released, the nobility of our jobs, and the honor of CCNA is on the line.
Just to…
6 votesHi John,
Please contact the Helpdesk and report the sites you mentioned here along with any others you are aware of. Thank you for your feedback! -
Making mandatory to learn the things every chapter .
The canvas should allowe student to take chapter exam only after completing all interactieve activities of the chapter.
Some more interactieve activities should be introduced to practice command in each chapter
4 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the idea. We opened a Support Desk ticket and responded with some possible solutions to help you.
- NetAcad Support
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Improve certificates
Place the student's name in the upper part of the text of the certificate, to avoid hiding his name
4 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe apologize there was an issue with our certificates for a couple weeks. The name will now appear for the student. If you find this is not working still, please contact the Support Desk.
- NetAcad Support
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Connecting Networks Ch 3 PT skills assessment
This assessment is launching variables, but the instructions and the topology naming conventions do not match. This was with multiple students (around 15) launching it at the same time. It seemed to be a mixture of the topology and the activity instructions, but nobody had the topology and names that matched in a single instance.
4 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the Share Idea. We have opened a case for you. We will work directly with the curriculum and assessment team on this item.
- NetAcad Support
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first login fails
Again and again, the first login into Netacad often fails, despite:
- the screen-name is correct (the second time it works)
- the password is entered correctly both the first and the second time
- the password buffer is "cleared" by typing some starting "Canc" keys.I saw similar tickets were already closed, but I suppose the problem
was not found, and is actually still there, indeed!
Marco.4 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedPlease open a ticket with the support desk on this issue. As most individuals are not seeing this issue, any videos you can provide would be helpful.
- NetAcad Support
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Try making an interface that people can actually use, is useful and does not require training to uise
Simple options for curriculum material viewing
Bring back downloadable curriculae
Bring users onto the development teams - use Agile technologies
Open up learning to those who cannot afford it.4 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for your feedback. Please contact the Support Desk regarding these comments. We would like to understand the feedback more.
- NetAcad Support -
Problem with Exam Voucher
I have been trying to get help with a problem with a student voucher for the CCENT exam and I can't get any help. I submitted two support tickets. The online chat does not work. I tried calling 1-877-404-3929 for support and it is always busy. I contacted my regional director and she told me to go to support chat (which isn't working) I am pulling my hair out trying to get someone to help with this problem to no avail. The voucher my student was issued this summer for the CCENT exam is for the old exam (100-101). All…
3 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the information. Case 00047559 is still open from you regarding this issue. We are working on getting the student a new discount.
- Sandra at NetAcad Support -
Assesment re-enable problem
Only one student can not take CH8 PT exam, because he saw:" Instructor must re-enable.", but I as Instructor saw:"enable" and disable didnt work. (He didnt start this assesment before.) So we waited until assesment expired and then I try to start assesment again. BUT! I cant see this student on the Student card on this assesment! What can I do? "Help" on main page doesnt work.
3 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedFAQs on how to re-enable are available under the Question mark icon in the FAQ section. If you are having issues, please contact the Support Desk by going through the NetAcad Support link.
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the course is not available to give to print completion certificates and letters
the course is not available to give to print completion certificates and letters
upon completion of a course can not find the option to print certificates and letters and angry students
PY-UCSA-CCNA1-131-LWNLAB13 votesHi Bernardo,
Please contact the Helpdesk for help with this. Thank you! -
Packet Tracer Assessments WORKS POORLY or not at all
The Packet Tracers assessment questions HAVE NEVER WORKED reliably. Can the Network academy please overhaul how this work.
Currently, the only way I can get it to launch is with chrome and our college does not support chrome in our lab environment. Even then it works about 60% of the time. It just gets stuck with the loading bar making no progress.
3 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for your feedback. Our Development team has been working with you directly on these difficulties.
- NetAcad Support
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Problem with Flash Launching Menu
All the Exploration and Discovery courses are launch with a Flash movie. At certain screen resolutions the Canvas environment clips the Flash movie making the course material unusable.
See the attached screen shot
3 votesHi Robert,
Please report this to the Help desk by clicking the Help link in the top right corner of your screen. Thank you! -
Rename "Activation Tool" to Assessment Center
On the Course Home page it would make sense to rename Activation Tool on the left menu to Assessment center because that is the heading of the page that link takes you to, plus it is more meaningful because the Assessment Center allows you to do more than activate assessments - such as view exams and students attempts.
3 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe have opened a case on your behalf. All courses should say Activation Center in them. We will need to review with you the courses you still show Activation Tool listed.
- NetAcad Support