Instructor Feedback Forum
Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.
For the latest updates on Cisco Networking Academy releases please see Cisco Networking Academy Notes.
283 results found
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a mistake in the STP chapter activity
there is a mistake in the scaling networks module , chapter 3, activity 3.1.2.6.
The root port of SW4 switch should be Fa0/2 and not Fa0/1
1 voteReferred to Helpdesk ·
AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
I have created a case on your behalf with the Support Desk. Please look for them to follow up with you directly.
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Cannot open a new class
Hello,
I am trying to open a new course\class.
The bar stop with 93-96% finish and I cannot continue.
What is the problem?
I'm using Windows 7 with Explorer 11.1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
I have opened a Support Desk case on your behalf. We need to take a closer look at this for your account.
- NetAcad Support
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1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
IT Essentials 6.0 is available in Spanish. If you are having difficulties creating a course, please contact the Support Desk directly.
- NetAcad Support
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Improve certificates
Place the student's name in the upper part of the text of the certificate, to avoid hiding his name
4 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We apologize there was an issue with our certificates for a couple weeks. The name will now appear for the student. If you find this is not working still, please contact the Support Desk.
- NetAcad Support
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Online Materials of Introduction of IoE
I find the online materials of Introduction of IoE very informative with various formats. However, all materials except for the videos are printed in Chinese which slows down my speed of reading as I'm not used to reading computer jargons in Chinese.
Luckily, there is an English version for the post-assessment.
It is hoped that there is an English version for the course materials.
Thank you for your attention.
Regards,
Desmond Mak1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have created a ticket on your behalf with the Support Desk to understand the issue you are seeing when reviewing materials.
- NetAcad Support
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certificate students with an international grade when they finish
help more vstudents of latin america get international exams and certificates
10 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
There were some issues with the certificates. Everything has been correctly. Please attempt to request the certificates again and if you continue to have issue, contact the Support Desk
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Allow early access to material
We used to be able to select/deselect the option "Users can only participate in the course between these dates" in the course settings page. I typically allow students to enroll early and used to be able to give them access to the material ahead of time. This is no longer possible.
Please bring back this feature.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Students have access to a course once you enroll them and publish the course. If your students are not seeing specific information please contact the Support Desk. We will need to investigate what is occurring with the course.
- NetAcad Support
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Please include reset password
The reset password option is not found for new interface
3 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
The ability for instructors to reset passwords for students is still available in the course details section. Please refer to the FAQs for additional information or contact the Support Desk.
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Customise Date/Format
Time to raise this again (Last ticket is Closed - In Cold Storage with 111 votes). Canvas does not support customisable and 24 hour time/date formats because ... I believe that the format is hard coded or something..
It beggars belief that Cisco would even choose an LMS platform for global implementation knowing that this was not customisable. Please, please give serious consideration to this feature. Thank you.9 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the post. The date format is based on the language for the course. You can update this in the Settings section of your course. If you have additional questions, please contact the Support Desk.
- NetAcad Support
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1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
I found you have been marked passed in your course and you were able to complete the course feedback. If this happens again in the future, please contact your instructor and they can contact the Support Desk.
- NetAcad Support
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CCNA1 Chapter 3 test question
The following question causes confusion as it is not an accurate in the data that is encapsulated. The packet encapsulates the data segment with logical addressing. The logical address is not what is encapsulated, it encapsulates the segment.
At which layer of the OSI model would a logical address be encapsulated?
physical layer
data link layer
network layer
transport layer
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have opened a case on your behalf. The ticket number is 00065119. Our technical team will review the information and follow up with you.
- NetAcad Support
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Reports Link
Where is the link for Reports in the new version?
2 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Reports can be found in the new version under the I’m Managing section. Under the section titled “Academy Actions” you will find the report links.
For future questions, please contact the Support Desk directly. This area is more for enhancement requests.
- NetAcad Support
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Uploading student CSV
It is almost exactly as painful to write all the student information out into the CSV as it is to just do it by hand. Firstly, why can I not download the information so that I could just copy paste it instead of having to reference it, secondly, if a unique key such as email address or institution ID is required then why would we need to fill out anything else, and thirdly I don't even have a institution ID field for anybody and if it is created then I have no idea what it is, nor do I want…
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for your comments. Individuals do have the option to download student information into a CSV file in the new user experience pages. In addition, the institution id is not required to be filled out.
Please contact the Support Desk for assistance on how to download the CSV files.
- NetAcad Support
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Include some options into Assessment components marking.
Kindly find attached the screen shot of another LMS system. In that system, once you open multiple tries for the student(s) then it ask you to select which marks to be posted in the grade book:
Highest Score / Last Score / Average Score
This option gives you flexibility and lets you save the clerical efforts. Imagine, while using Netacad, I've 200 students and if I give 2 to 3 attempts to all of them for two or three PT Skills Assessment activities then I need to manually input the highest grade in the current Netacad system, provided the students…
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the suggestion. There are features available from the assignment groups section or if you are creating your own quizzes that do allow similar options you listed. I followed up with you in your case you previously submitted with more details.
- NetAcad Support
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Remove courses
There should be a way to remove a course that was never public, or have no student.
Other solution could be to archive old courses.1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Individuals can delete courses. While this is not encouraged we do understand there are times a course is accidently created and it needs to be deleted. This can be done by going to the course, click on settings, and then on the right side of the page is the option to delete.
You can also conclude courses but we do not recommend this feature as it removes students from your class. The new I’m Teaching view allows you to sort by open and closed courses.
- NetAcad Support
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Make the UI work again, please
Netacad Homepage, Teach, Access the Courses you are teaching --> the new alphabetic order is unexpected and undeclared. Please get back to the "Most recent course first" order, or give us the possibility to choose!
Moreover, the home page of the courses, and of the relevant chapters, does not load the JPG image anymore. Could you please adjust this too?
Marco1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for contacting us. Our development team stated this was a “bug” and has now been fixed. If you continue to see issues with the order please open a Support Desk ticket.
- NetAcad Support -
Can we make assessments accessible to screenreaders like Google Read & Write?
We have really great material for supporting students with disabilities -- is there a technical barrier to making this possible? I have students with learning disabilities, dyslexia, etc. who are excellent computer engineers -- they understand the theory, they can perform on practical tasks and challenges ... they're just not proficient readers.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the suggestion. Individuals can use this tool for most of the assessments. There are exceptions such as Flash objects in the assessments and any Packet Tracer assessment or questions.
I have emailed you on your case also.
- NetAcad Support
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The ability to unpublish assignments after they have been submitted.
I like creating my own exams to use during the course, but hosting them on netspace is a problem because I cannot unpublish them after a student has submitted work. This is a problem, because if I have a student that is absent, I cannot hide it from them, or prevent another student from taking a copy of their already submitted assignment.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the suggestion. While you cannot un-publish a quiz after it has been taken there are settings in the quiz itself for you to decide if you want the questions locked after a student has taken the quiz. If you have questions on these features, please contact your ASC or the Support Desk for more information.
- NetAcad Support
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Fix RSE 6.0 Skills evaluation topology
I've noticed and error in the topology picture on the instructor and student copy of the RSE skills assessment.
S1 shows both PC-A and Trunk to R1 connected to port F0/5. PC-A should be connected to port F0/6 on the diagram.
Can this be corrected quickly as I am about to teach this course face to face1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have created a case with the Support Desk regarding this issue.
- NetAcad Support
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Réalisation des examens par ordre
J'aimerais bien que vous ajoutiez dans le sous menu "Modules" d'un cours et exactement dans la rubrique "Exigences" en modifiant les paramètres d'un module, l'exigence qui demande d'un étudiant de faire par exemple l'examen préliminaire avant de faire l'examen de chapitre 1, c'est à dire que les examens doivent être réalisés selon l'ordre ou ils sont (préliminaire==>chapitre1==> chapitre2,.....).
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have created a case for you and will be following up with you directly on this process.
- NetAcad Support
