Instructor Feedback Forum
Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.
For the latest updates on Cisco Networking Academy releases please see Cisco Networking Academy Notes.
283 results found
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Academy field name on Portuguese versions of certificates appears as University Name (Nome da Universidade)
I noticed today that the certificates of the Netacad courses in Portuguese, appear the field University Name instead of the field Academy Name. I suggest you change it so that this field appears as in the English versions, because not all academies are universities. I believe the most correct is that the field is Academy Name.
Let's imagine the following: A student presents a Netacad certificate in a company to apply for a job, in his certificate it appears that the institution where he completed the netacad course (in Portuguese) appears as a university, but does not exist no university…
9 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the information. This was a discrepancy in the system. Our development team has worked to resolve. Please try the certificates once again.
- NetAcad Support
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1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded
Thank you for submitting a Share Idea comment. We have opened a case for you. A support desk agent will follow up with you directly on this potential issue.
- NetAcad Support
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Reduce pass Mark for tests
Current pass rates are very high with tests on each chapter. It will be good if the test pass Mark can be reduced
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the idea. Instructors can make changes to the value of the exams themselves. I have opened a case for you and an agent will follow up with you directly on this.
- NetAcad Support
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More shorter courses like comptia for icnd 2 or cyber security
Icnd 2 or intro to ccna security
I found the comptia short but very informative and would.like similar
content in future courses1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe have created a Support Desk ticket for you. We look forward to hearing back from you.
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Search a student
A old student came for asking certificate; he has forgot his ID also ; i have many classes i am not able to locate which class he is from; is there any option or a search section so that i can type the student name and search his name in the academy
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedAdministrators for academies can search for students from their “I’m Managing” tab. Students can also contact the Support Desk regarding their account to re-gain access.
- NetAcad Support
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PLEASE RETURN US THE STUDENT'S EMAIL - URGENT !!!
Since few days, the email of every student, previously shown aside the student name under the People and Grades tags, has disappeared.
Please re-establish this column, we need the student's email very often!!!
Marco1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe are working to get this resolved if possible. You can find the email addresses listed in your course details page from the I’m Teaching tab in Cisco NetAcad.
- NetAcad Support
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How can you re-enable final exam
I have a problem, last week I started the final exam for CCNA1 but could not finish considering I was ill, but got the final exam tomorrow but when I checked my account it says "Instructor must re-enable the test" what should I do?
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedPlease contact your instructor to have your exam re-enabled. If they have any questions on how to accomplish this task they can contact the Support Desk directly.
- NetAcad Support
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randomize questions
Allow instructors to give assessments in different random order of questions. So question 1 is not same for all students but is 1 for some and 5 for another and 10 for another for instance. To help prevent cheating
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedAssessments can be randomized for students. I have created a case for you to provide more information and gather feedback.
- NetAcad Support
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"Filter IP Addresses" field in Quiz does not work
Hi!
Whatever I type in the "Filter IP addresses" field, students can not access the quiz.
This is a great feature to make sure that students are present, not taking the quiz from home; if only it worked
6 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedI have opened a ticket on your behalf regarding this issue. This feature should work so we will need to look into this further.
- NetAcad Support
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Adding users in bulk
WHY can we not add users via a mass upload form???
2 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedI apologize you are having difficulties uploading users to your course. I have created a ticket for you with our desk to see if we can determine what is happening in order for us to resolve.
- NetAcad Support
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Connecting Networks Ch 3 PT skills assessment
This assessment is launching variables, but the instructions and the topology naming conventions do not match. This was with multiple students (around 15) launching it at the same time. It seemed to be a mixture of the topology and the activity instructions, but nobody had the topology and names that matched in a single instance.
4 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the Share Idea. We have opened a case for you. We will work directly with the curriculum and assessment team on this item.
- NetAcad Support
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wrap on questions
Students report that questions in assessments do not wrap and they have to right scroll to see the whole question. Implement word wrap is suggestion
2 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting. The assessment questions should warp automatically. We have opened a case on your behalf to gather more information.
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I'm managing functions are disconnected
Dear colleagues,
the tabs under I'm managing (users, courses etc.) are not reacting at the moment. Please check this critical function of the LMS.Best regards,
Carsten1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe have created a case for you to better understand what is happening with the I’m Managing tab. Please look for a follow up email.
- NetAcad Support
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Create Instructor Accounts for people who want to view resources
We as CSR Managers would like to be able to create an instructor account for strategic people such as state departments until they are ready to officially be able to become an academy.
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the suggestion. We are working with you directly on the best process for this type of request.
- NetAcad Support
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Provide solutions to assessment problems on Student Accessible FAQ page
We run a very large Academy with ~900 students every year undertaking CCNA, as such when problems occur we have a lot of them to deal with. One issue is when students undertake assessments. While the final assessments are in a supervised classroom, the individual module tests are for feedback and done on students own devices.
Two recent problems which have occured in the past include:
1) The questions in a NetAcademy test are blank. This is apparently due to browser configurations, yet it is hard for teaching staff to remember this and burdening the support line for a problem…1 vote -
Include a mask next to the IP in the command "show ip interface brief"
I think it's important to add the subnet mask next to the IP address in the "show ip interface brief" command of IOS, making it easy to validate the IP address configured in the interface completely, without having to use another command to check the mask.
It could be added via binary count notation (/24, /16, for example)
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe have created a case on your behalf. We will want to work with the curriculum and assessment team directly on this issue.
- NetAcad Support
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Transfer hybrid program to another academy
We have created a hybrid program around CCNA, Intro to Cyber security, Cyber Essentials with some external content and would like to share that link with other Australian Academies. Currently for another academy has to recreate the hybrid course - this seems to be duplicated unnecessary effort
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThe Support Desk sent you a follow up email on March 15thregarding this question. Please follow up with them if you have additional questions.
- NetAcad Support
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Problème dans les certificats CISCO CCNA1
Bonjour,
Veuillez revoir SVP les certificats CISCO CCNA1, car ils ne contiennent pas les noms des stagiaires sinon ils sont invisibles !!
Merçi de votre collaboration.
2 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedI found you opened a case with the Support Desk regarding this issue and they have worked to fix this for your class.
- NetAcad Support
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SDM Prefer Command - Layer 2 Switches
Hi,
Is there any reason why the SDM Prefer command is not available in the L2 switches used in Packet Tracer?
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the question. Packet Tracer has it’s own place to submit these types of questions. When you are logged into Packet Tracer, please click on the “Help” menu.
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i have a problem i can't create a course
I am an instructor I have finished my learning courses, get my voucher , take the international exam and my instructor give to my the accredited my
And I can't open a CCNA course
I want to know what is the problem1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedI found you opened a case with the Support Desk regarding this issue and they have worked with you to fix your account.
- NetAcad Support