Instructor Feedback Forum
Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.
For the latest updates on Cisco Networking Academy releases please see Cisco Networking Academy Notes.
283 results found
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wrap on questions
Students report that questions in assessments do not wrap and they have to right scroll to see the whole question. Implement word wrap is suggestion
2 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting. The assessment questions should warp automatically. We have opened a case on your behalf to gather more information.
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How can you re-enable final exam
I have a problem, last week I started the final exam for CCNA1 but could not finish considering I was ill, but got the final exam tomorrow but when I checked my account it says "Instructor must re-enable the test" what should I do?
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedPlease contact your instructor to have your exam re-enabled. If they have any questions on how to accomplish this task they can contact the Support Desk directly.
- NetAcad Support
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randomize questions
Allow instructors to give assessments in different random order of questions. So question 1 is not same for all students but is 1 for some and 5 for another and 10 for another for instance. To help prevent cheating
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedAssessments can be randomized for students. I have created a case for you to provide more information and gather feedback.
- NetAcad Support
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Include a mask next to the IP in the command "show ip interface brief"
I think it's important to add the subnet mask next to the IP address in the "show ip interface brief" command of IOS, making it easy to validate the IP address configured in the interface completely, without having to use another command to check the mask.
It could be added via binary count notation (/24, /16, for example)
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe have created a case on your behalf. We will want to work with the curriculum and assessment team directly on this issue.
- NetAcad Support
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i have a problem i can't create a course
I am an instructor I have finished my learning courses, get my voucher , take the international exam and my instructor give to my the accredited my
And I can't open a CCNA course
I want to know what is the problem1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedI found you opened a case with the Support Desk regarding this issue and they have worked with you to fix your account.
- NetAcad Support
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Transfer hybrid program to another academy
We have created a hybrid program around CCNA, Intro to Cyber security, Cyber Essentials with some external content and would like to share that link with other Australian Academies. Currently for another academy has to recreate the hybrid course - this seems to be duplicated unnecessary effort
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThe Support Desk sent you a follow up email on March 15thregarding this question. Please follow up with them if you have additional questions.
- NetAcad Support
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Problème dans les certificats CISCO CCNA1
Bonjour,
Veuillez revoir SVP les certificats CISCO CCNA1, car ils ne contiennent pas les noms des stagiaires sinon ils sont invisibles !!
Merçi de votre collaboration.
2 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedI found you opened a case with the Support Desk regarding this issue and they have worked to fix this for your class.
- NetAcad Support
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SDM Prefer Command - Layer 2 Switches
Hi,
Is there any reason why the SDM Prefer command is not available in the L2 switches used in Packet Tracer?
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the question. Packet Tracer has it’s own place to submit these types of questions. When you are logged into Packet Tracer, please click on the “Help” menu.
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name not getting displayed on certificates
In the certificates listed at my page, my name is not being displayed for two certificates.
had sent an email also, but did not get any reply.
pls help1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the information. I see you opened a case with us and we were able to get this resolved for you.
- NetAcad Support
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Speed Grade need to show txt files!
The speed grader should show text files. Now you have to download and open them to see the content. Very inconvenient when looking at configs submitted by students.
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe have checked with the team and speedgrader should show you text files. If you are still having issues, please open a case with the Support Desk directly.
- NetAcad Support
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fix errors in assessments
Hi. I'm Marina. Sorry, but I think that some answers in [CPP] Chapter 1 Assessment are wrong:
20 question - the right answers are: deque & list, because the basic container must support front(), back(), pushback(), and popfront ()(vector doesn't support pop_front) => it can't be used in queue
23 question - the right answers are: deque, vector & list, because the basic container must support back(), pushback(), and popback ()(all those containers do)
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for your feedback. Please use the form at the following URL to submit this feedback directly to the C++ Institute. They helped create the curriculum and welcome this type of feedback.
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Indicate a correction
Corregido:
CCNA1: Introduccion a las redes, Version:Español
Tema:8.1.2
Pagina:8.1.2.1: Limites del octeto.Gracias
Corrected:
CCNA1: Introduction to networks, Version: Spanish
Topic: 8.1.2
Page: 8.1.2.1: Octet limits.
Thank you1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe have created a ticket on your behalf to track this feedback.
- NetAcad Support
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Create Public url to login page from the public Instructor Profile
In the public profile of the Instructors, there is a link to "My Netacad" and it is NOT working WITHOUT login. it leads to https://www.netacad.com/group/landing and appear blank page.
I suggest to correct that one and include the login button in the top right side of the public profile page also for easy access.
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe have created a ticket for you with the Support Desk. This does not sound like a normal user experience.
- NetAcad Support
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Error while downloading Packet Tracer
When I try to download 64bit version of PT for Windows (My NetAcad -> Resources -> Packet Tracer), browser reports error "Too many redirections".
Probably, link is corrupted.
My students refer the same error, too.
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for submitting this idea. This was a “bug” in the system and has been fixed. We recommend you contact the Support Desk by chat when you see something like this in future to get a quicker response time.
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Get PT more user fiendly
Me and my students very often use PT7, and propose the following:
Eliminate the User Profile window on startup (see attach); it shows
wrong information (Guest, while I'm logged in with my Netacad profile)
and its only purpose seems... to be closedSpeed up the opening of the .pkt or .pka files: the initial logo mask is
there for at least 20-30" even in very recent and powerful PCs, with SSD...When opening .pka files, please put the instructions window in foreground.
It's not user friendly to always hide it under the main Working area window.
Marco
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for your suggestions. We talked to the Packet Tracer team and they have provided the following:
1. User Profile window only shows up when you load an activity that requires it. The purpose is for the student to enter a name and email (Not their netacad login) that will let the instructor identify who worked on the activity. If the student changes this profile, it will reset the activity, thereby preventing cheating. Otherwise students will be able to share completed activities with one another. Although we ask the user to login to their netacad account, we do not use this information as a means to populate the file because some classrooms may use one installation with a single login.2. The slow load times of PKT and PKAs require the user to send us their file. In general, 7.1 will load faster than 7.0. However, in our own…
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Keep Cybersecuirty Link current
ITN, Chap 11. This lab is not consistent with the changing SANS site. Instead of specifying specific link which changes I recommend asking the student a more general question that can be found in a sight that is constantly being updated. See 11.2.2.6 Lab - Researching Network Security Threats.pdf
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe have created a case for you regarding this error. Please look for a response from the Support Desk.
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Allow multiple selection updating of assignment due dates or "open until" dates
As stated, or, modify the "quick edit" to include due date, and "open until" date.
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThis can currently be done through the edit assignments gear. If you need any assistance please contact the support desk.
- NetAcadd Support
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first login fails
Again and again, the first login into Netacad often fails, despite:
- the screen-name is correct (the second time it works)
- the password is entered correctly both the first and the second time
- the password buffer is "cleared" by typing some starting "Canc" keys.I saw similar tickets were already closed, but I suppose the problem
was not found, and is actually still there, indeed!
Marco.4 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedPlease open a ticket with the support desk on this issue. As most individuals are not seeing this issue, any videos you can provide would be helpful.
- NetAcad Support
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Research support for the undergraduate level
Hi, I teach at the community college level (Ivy Tech) and have some router focused security enhancement ideas of my own & some very capable students who could help investigate those further. What are the steps for getting our campus/ school involved in such a capacity with Cisco?
Thanks,
alf1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe have created a case for you to follow up on this suggestion.
- NetAcad Support
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Course Completion
It is mandatory to have instructor to approve column for all the classes opens by instructor; I have given students some question to complete and upload, but student completed cousre feed back and got his certificate, so please make it mandatory have that column, it could imporve teh quality of course completion and seriousness of assignment submissions.
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedCertain classes are set up to allow student to automatically be graduated and get a certificate. You can set up some per-requisite assignment for the students to complete before doing the course feedback. If you are not sure on how to do this, please contact the Support Desk.
- NetAcad Support