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283 results found

  1. This page on completing a course is hung. The error says only an instructor can complete a student.

    1 vote
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    0 comments  ·  Admin →

  2. AN error

    I am getting the following error while migrating to Netspace...

    https://www.netacad.com/group/training/welcome?p_auth=fCGW94rO&p_p_id=migrationtransition_WAR_migrationtransitionportlet&p_p_lifecycle=1&p_p_state=normal&p_p_mode=view&p_p_col_id=column-1&p_p_col_pos=2&p_p_col_count=3&_migrationtransition_WAR_migrationtransitionportlet_javax.portlet.action=transition

    1 vote
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    0 comments  ·  General  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Fevzi,
    Please contact the Helpdesk and include the error you are receiving. The Help link is located in the gray bar at the top of the page, click on Conctact Support. Thank you!

  3. generating certificates - error

    "Your request failed to complete."
    any certificate, any letters

    1 vote
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    2 comments  ·  Admin →

  4. Messages could not be sent either in the system nor via mail

    i tried to sent messages to the class via the inbox functionalitiy.
    The messages either appear in the inbox nor via mail.
    This functionality was a very helpful tool in the old system; i miss it

    1 vote
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    1 comment  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Cristoph,
    Please contact the Helpdesk and they should be able to help you with this. The Help button is located in the top right corner of your course home page. Thank you.

  5. Enrolling existing students just hangs

    This does not seen to work.
    It find the student's name but just hangs when I commit to enrole

    1 vote
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    0 comments  ·  Enrollment  ·  Admin →

  6. CCNA 2 Practice Exam is unable to see incorrect answers

    Can you tell me why my student cannot review questions answered incorrectly, and if this is an issue, fault the problem to fix it?

    1 vote
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    0 comments  ·  Admin →

  7. No idea, i cant make course

    Thanks

    1 vote
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    Referred to Helpdesk  ·  0 comments  ·  Admin →

  8. Some of the links are working 403 Errors

    1 vote
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    0 comments  ·  Admin →

  9. Course Analysys

    View Course Analytics
    Porque lo quitaron ya no lo he podido ver. Considero y recomiendo importante poderlo usar para los profesores y administradores de las academias. Por favor inclúyanlo nuevamente.
    Saludos
    Julio Solano

    View Course Analytics
    Because I could not see. I think being able to use and recommend important for teachers and administrators of schools. Please include it again.
    regards
    Julio Solano

    1 vote
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Dave Free responded

    Hola Julio! We have not turned off course analytics, you should still be able to see them. If you can not, please contact the helpdesk with the details so we can look into the issue.

    Thanks!

  10. Assignments are changing to Devoirs

    Hi,

    After activation a chapter test, going back to the assignment page, I have noticed that sometimes the English word in the breadcrumb path "course name > assignments > Chapter 6 exam" changes to its French equivalent "course name > Devoirs > Chapter 6 exam" !!.

    Thank you.

    1 vote
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    0 comments  ·  Admin →

  11. Test Answers online – Cheating - Pursue Websites who Leak answers

    A quick minute with Google reveals that many websites are actively leaking Lab answers, study guide answers, Chapter test answers as well as final exam answers. Many forums/communities online support active cheating in the Cisco academy, the value of the letters CCNA on a resume mean less to a company if they know a student can cheat their way through. I have caught 2 students cheating with these sites. Cisco, PLEASE pursue these offenders now, send a message before the NEW CURRICULUM is released, the nobility of our jobs, and the honor of CCNA is on the line.

    Just to…

    6 votes
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi John,
    Please contact the Helpdesk and report the sites you mentioned here along with any others you are aware of. Thank you for your feedback!

  12. There is an error at About CCNP, CCNA file appears Security_AAG.pdf

    There is an error at About CCNP, CCNA file appears Security_AAG.pdf

    Hay un error en about CCNP, aparece el archivo de CCNA Security_AAG.pdf

    1 vote
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    1 comment  ·  Admin →

  13. Manage enrollment : Half of classes are missing, why ?

    I need to add a student in 1213-RT2GA-S2
    I cannot access the screen because it does not appear in the drop box !
    WHY ?
    No comment on your new interface.

    Regards.

    1 vote
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    1 comment  ·  Admin →
    Referred to Helpdesk  ·  Dave Free responded

    Denis. From the teach tab, click on the gear icon next to the course name. That will link you to the course info page. At the bottom of the page you can add additional students. If that doesn’t work for you, please contact the support desk.

  14. Repair the advanced activation for assignments -

    Tha advanced activation didn´t work for more than 2 weeks since begin of December. All of our about 170 students currently enrolled in Modul 1 do the tests at home, so default activation, with a timeframe of 1h isn´t an option. The christmas holidays coming up now are a preferred time to do the tests. The open ticket (for a week now) is without any notice, when this will be fixed.

    1 vote
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Martin,
    I apologize for the frustration this has caused. Your ticket has been received by the Help desk and is being actively worked. They will communicate updates as they become available. Thank you for your patience.

  15. My NetSpace turned to french. I would like it back to english

    1 vote
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    0 comments  ·  Admin →

  16. assessment cheating

    My students found that you can use the back button once you've completed an assessment to reset the timer and begin the test again. Combined with viewing their assessment feedback in another tab this could be problematic.

    1 vote
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Kimberly Kupanoff responded

    Hi Buddie, Circling back on this, please report to the Help desk if you haven’t already. They track the cheating activities of students.
    Thank you,
    Kimberly

  17. Step 2 activity Sroll right box appears

    Can't scroll right at this point and cannot continue with the activity

    1 vote
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    0 comments  ·  Admin →
    Referred to Helpdesk  ·  Dave Free responded

    Henry, can you please contact the helpdesk and let them know the details of what you are seeing so they can help resolve the issue? Thanks!

  18. access to course materials

    Why students can't access course materials ?

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    0 comments  ·  Admin →

  19. New exam activation process + Chrome

    The new exam activation layout implement over the weekend 17/18 Nov 2012 and Google Chrome don't seem to like each other - please see attached.

    1 vote
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    1 comment  ·  Admin →

  20. Some of my ITC courses are not showing

    Hi, I am unable to create a CCNA or CCNP fast track courses. Our academy was part of the Beta migration phase and other courses appear but not the fast track. Please see attached,

    1 vote
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    0 comments  ·  Admin →
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