NetAcad v3.0 Instructor FeedbackForum
Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.
53 results found
-
Fix IT Essentials
There have been a lot of issues with the material this year with ITE 8.0. A couple of big ones: search function is hamstrung. When searching the material you only search the current chapter. This is a problem when reviewing a module. Another bigger issue is the exams. I have run across several questions that reference material that is no longer included, such as think & thin clients. The exam says it's covered in 3.4.2, in ITE 8 there is no 3.4.2, I had to create an ITE 7 so my students will have access to that material. Please clean…
4 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedPlease submit any Curriculum and Assessment Errors you find to the Global Support Desk. They will work with the Curriculum and Assessment Team to get corrected. It will help if you can include the exact issue you found and the section or quiz you located the issue.
-
CyberOps Associate nswer key 7
For the CyberOps Associate lab 27.2.16: Investigating an Attack on a Windows Host, in Part 1 Step 2.g.iv the answer key appears to have a typo. It refers to a keylogger possibly sending keystroke information to a "C2C server". This should probably read C&C or C2 server, for "command-and-control" (instead of consumer-to-consumer).
Cheers,
Prof Alf1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting to Share Idea. We have created a Support Desk ticket for you. Please look for them to follow up with you directly.
-
Urgent: Tech Support Needed
I have a student who is not being populated on several exams in the course, but is on others. Terrence Whitlock's name does not show on the blanket list of activated students (for my CSIA115 section) for the following exams: Chaps 1-2, 3-4, 5-10, and 18-20.
Prof Alf
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting to Share Idea. I found you have also opened a Support Desk ticket and they are working with you directly on this issue.
-
Typo in Lab 17.1.7
In Part 1.n.1 the PC's IP addresses are supposed to match VM to pcap, but do not (based on the NDG lab configuration). One bears 192.168.0.12 and the other 192.168.0.10
Thanks,
Prof Alf
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting to Share Idea. We have opened a Support ticket for you regarding this issue. They will follow up with you directly.
-
Typo in Packet Tracer 12.1.9
In Step 1 part b, instructions say students should click view previous events in list as opposed to clicking Clear Events, if the buffer full error presents. Unless I'm missing something, I think it's supposed to be Clear Events to correct the buffer full issue during the activity.
Thanks,
Prof Alf1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting to Share Idea. We have created a Support ticket for you. We will follow up with you by email in this new ticket.
-
Fix SRWE 2.1.8 and ITN 7.3.6
The interactive Activity "Switch It" in SRWE 2.1.8 and ITN does not work correctly when you click the "Check" button. Sometimes it says "Incorrect" but when you click "Show Me" it is obviously correct.
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting to Share Idea. We have created a ticket for you with Support and they will follow up with you via email.
-
RAID 6 Error in IT Essentials Version 8
RAID 6 is wrongly shown requiring a minimum of 3 drives. Chapter 3.3.2.3
RAID 6 requires a minimum of 4 drives.
This error was previously reported in Version 7
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting to Share Idea. We have opened a case with the Support Desk for you. Please look for follow up emails from them.
-
3.2.5 flow error?
Hi,
Attached is a contradictory flow that matches better shared content in the CyberOps Associate textbook section 3.2.5 Windows Boot Process. Again, the wording is correct in the textbook section, but the diagram has MBR and POST misplaced. The attached flow is from CompTIA A+ Guide to IT Technical Support 11th Edition. I may also consult that author.
Thanks,
Prof Alf1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting to Share Idea. We have created a Support ticket for you. The team will follow up with you directly on this item.
-
ITN Packet Tracer 10.4.3
Students aren't ready for IPv6 yet. This packet tracer (ITNv7 10.4.3) needs to moved down below the IPv6 module.
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting to Share Idea. We have created a ticket for you and will be following up with you directly on this item.
-
how to import syllabus page or file from previous course
very hard to find and import old syllabus to use in new course.
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe are following up with you directly in a Support ticket. Please look for an email from them.
-
ASDM Network Security
In the security course I can no longer reach the ASA5505 via ASDM.
Lab ASA5505 Basic SettingsWe have switched all computers to Win10.
It's a clean install.
On other computers we migrated from Win7 to Win10.
There are no problems there.I'm getting various error messages on Win10.
An important Windows function seems to be missing.
I couldn't find a solution via Google.
I have tried the connection via various browsers.On Chrome and Edge:
192.168.1.1 uses an unsupported protocol
ERRSSLVERSIONORCIPHER_MISMATCHNot understates protocol
Client and server do not support any common version of the…1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting to Share Idea. We have created a case for you. Please look for the Support Desk to follow up with you directly for this issue.
-
False answer in the curriculum 4.1.1 quiz
The option as answer to the 3. question is false stating: "If there are no matching ACEs in the ACL, the packet is forwarded because there is an implicit permit ACE automatically applied to all ACLs."
It's supposed to be: "If there are no matching ACEs in the ACL, the packet is discarded because there is an implicit deny ACE automatically applied to all ACLs." as reflected in the feedback popup.
4 votesReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for the information. I have created a case for you. Please look for additional updates about this through your ticket.
-
Corrupted PKA in Lab 1.4.7, for CCNA 2 (SRWE) Portuguese Brazil.
Corrupt PKA for LAB 1.4.7, SRWE, Portuguese Brazil.
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for reporting this issue. I see you have already reported this to the Curriculum and Assessment team. Please keep in mind a new version of the Intro to Cybersecurity course has been released in the Skills for All platform and will be translated into Portuguese soon.
-
Last three questions in 4.5.2 quiz are beyond the scope
In 4.5.2 quiz there last three questions are beyond the scope of chapter 4 (as they are covered later in chapter 5):
A college student is studying for the Cisco CCENT certification and is visualizing extended access lists. Which three keywords could immediately follow the keywords permit or deny as part of an extended access list? (Choose three.)
If the provided ACEs are in the same ACL, which ACE should be listed first in the ACL according to best practice?
Which operator is used in an ACL statement to match packets of a specific application?
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for submitting to Share Idea. We have created a ticket for this item. We will follow up with you in this ticket.
-
Wrong output shown in 5.2.2
It says "Assume that ACL 1 has now been corrected. Therefore, the incorrect ACL must be deleted, and the corrected ACL 1 statements must be pasted in global configuration mode, as shown in the output."
But in the second output still the wrong IP of 19.168.10.10 is set.
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for submitting to Share Idea. We have created a ticket for you and will follow up with you through this ticket.
-
CCNA 7: Switching, Routing, and Wireless Essentials
hello, this is not an idea.
but I think that I find a contradict (may be an error).
In course CCNAV7: Switching, Routing, and Wireless Essentials (1.2.6) the Figure shows that the interface operates in Full-duplex and have collisions (see attached No. 2). While any networking materials (2.2.1) say no collision will happen in Full-duplex mode. (See attached No.1)
Thank You.1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting to Share Idea. We have created a case for you with the Support Desk. We will follow up with you more in this case.
-
error in output of show interfaces status command
the show interfaces status command does not show interfaces in trunk mode - they will show up as belonging to vlan 1
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe have created a case for you with the Support Desk. Please look for additional information through this ticket.
-
I would really like to be able to use a fully specified static route in Packet Tracer ;)
the curriculum is encouraging the use fully specified static routes, so it makes no sense that is not implemented in Packet Tracer ;)
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedWe have created a Support Case for you regarding this item. Please look for additional information through that case number.
-
Correct ITN PT Lab 10.4.3
When you download the Packet Tracer Lab 10.4.3, the instructions do not have IP addressing information in the table, so the students cannot complete the lab.
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting to Share Idea. We have created a ticket for you with the Support Desk. They will work with you directly on this item.
-
ENSA 1.3.3 -- incorrect image
The content in ENSA 1.3.3 is explaining electing a DR and BDR for a multiaccess network, but the image is a point-to-point network.
1 voteReferred to Helpdesk · AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) respondedThank you for posting to Share Idea. I have created a Support case for you regarding this issue. They will follow up with you directly once they report to the Curriculum and Assessment team.