NetAcad v3.0 Instructor FeedbackForum
Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.
66 results found
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File System
Its would be helpful the opportunity to create files or tabs in the platform and inside of a tab or file we can add multiple courses because some time we many groups run at the same time with the same training.
So into the I´m teaching option, instead of having all courses in list or grid view add an extra view like file or group tab just to have more control
4 votesReferred to Helpdesk ·
AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the idea. We have created a search field that can be used to show a group of classes together. For example if you have 5 classes that start with 123, you can search for 123 and all 5 courses will appear for you. In addition, we are working on archiving courses this feature will be added soon. A news article was posted on the 30th of June.
Please contact the Support Desk if you would like additional information on how best to sort courses.
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Being able to zoom in on page
When I press the Control Button on my keyboard and roll my mouse button to increase the size of the written part on the page, as needed when I present information to my students, the whole page increase in size with the result that you are unable to see much of the information you wanted to make more visible in the first instance. The presentation as per the CCNA course is a lot better. Th e ITE canvas is just rubbish!
4 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the additional information. Please ensure your browser is not blocking the curriculum link from loading in a new window. We do understand the curriculum needs to be in it’s own window to allow users to be able to zoom in easier. If you find this is still an issue, please open a support desk ticket.
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requires grading filter
In the assignment grading screen when I choose a filter (ie Requires Grading) it does not filter the assignment submissions to show only the students that still have assignments to be graded. In other words, when this filter is turned on, when the instructor clicks the "Save and Show next" button it should go on to the next student alphabetically that submitted the assignment and skip any students in between who did not submit the assignment. Please fix this feature.
3 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We have created a ticket for you with the Support Desk. Please look for an email from them asking for additional information.
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Zoom/full screen in chapter contents
I have a huge screen, but every time I have to read a chapter I get bloody eyes.
- The font size is too small.
- The frame of the chapter's content does not correctly adjust the browser zoom.3 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to share idea. Can you right click on the link to open the curriculum in a new window? If that does not work, please open a Support Desk ticket so we can look into this further.
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¿Como recuperar un curso que archive por error?
Necesito ayuda para recuperar un curso que archive por error. Me han dicho que me contacte cono soporte para solicitar ayuda.
3 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. We will follow up with you by email through a ticket we created with the Support Desk
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modify recently ended course
Please allow to modify the ended course; it was by mistake given a shorter duration by mistake ; you can have the option for archive course. not for the recently ended courses.
2 votes -
PT 7.3.1 Activity Wizard bugs
There are many bugs regarding Assesment Tree checking for the right configuration results.
OSPFv3 passive interfaces - does not work at all as it should
GigabitEthernet0/0/1 interfaces on ISR4300 routers (or I guess every router) failes to check multiple things - basically everything regarding OSPFv3 configuration2 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. Please contact your instructor or the Support Desk directly regarding these types of issues. We will than work with the Curriculum and Assessment and Packet Tracer teams to resolve.
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View student's grades in Single View mode
In the previous version, you could see a single student and all their assignments and grades. This made it easy to review with the students and to be able to see at a glance what the score were and what was missing.
In the new version, the Single View only displays a list of the assignments. you have to individually access assignment to see the score.
2 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
The ability to view student's grades in a Single View is still available. If you need assistance locating this information please contact the Support Desk.
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2 votesReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for posting to Share Idea. I was able to get this link to work for me. If you are still having issues, please contact the Support Desk.
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Disable two factor authentication
How can I disable the two-factor authentication. Half of the times I give correct codes, and the system doesn't accept them.
I know it's not secure with just a login and password, (strike that) just a e-mail and password, because my login stopped working when the login system last summer.
How do I disable the need for the extra code on my smartphone?1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. We have created a Support Desk ticket for you. We will update you in this ticket going forward.
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Error en la pagina principal luego del ingreso de credenciales, se ve todo mal
Error en la pagina principal luego del ingreso de credenciales, se ve todo mal
todo para la izquierda
formatee mi equipo y el problema persiste.
lo mismo me pasa con mis alimnos, 130 en un curso y 120 en otro
ya hace mas de 10 dias de esto, repote y solicite soporte y nada
por favor solucionarlo.
desde ya muchas gracias
Mariano A. Taboada1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
This issue has been resolved through your case with the Support Desk.
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its
its already showing my email id how i can enroll now to students
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have opened a Support Ticket for you with our team. Please look for an email from them.
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Missing Menue on IOS-Safari and Firefox Landing Page
Sometimes I use my iPad to access my NetAcad Account.
When I see the home/I’m teaching page in landscape format, there is no menue button in the upper left corner of the page. When I turn my iPad on edge the menue button is visible.
Is the menue in landscape position missing on purpose?
It‘s annoying that I have to turn the iPad on edge if I want to use the menue.This happens in safari and Firefox on my iPad (6. Generation) IOS 13.3.1
How can you make Cisco NetAcad better? Please make the menue visible.
Looking forward hearing…
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. We have created a Support Desk ticket for you. We will be tracking this issue in that ticket for you. We will update you in this ticket going forward.
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I can not resend couse invitation email
The botton is in the interface but it is not actiivated
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. We have created a Support Desk ticket for you. We will be tracking this issue in that ticket for you. We will update you in this ticket going forward.
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Add topics to the Index pages of ITE 7
When entering the Chapters of IT Essentials 7, neither the Modules list, nor the Access page of each Chapter show the TOPIC of the Chapter.
You have to actualy open the first Chapter page to see the TOPIC. This is not very user friendly, because it is not easy te remember all the TOPICS.1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the information. This appears to be a duplicate of another idea we created a Support Desk ticket for you regarding this item. Please look for updates through the ticket.
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have a problem
I complete my all exam.(CCNA1-CCNA2-CCNA3-CCNA4) But
I see the error seen in the attachment file. Thank you for help.1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
We have created a case for you regarding this issue. Please look for an email with directions on how to resolve this.
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Login process: why twice?
As Sanrdra Ray has written again and again, the Login process to Netacad is still defective:
- most times the first Log In --> Login click fails, i.e. nothing happens (on Win10, Chrome 78.0.3904.108 64 bits)
- the Login mask asking for the user credentials has the Login button gray despite all items are already filled in; after a click, it turns blue (see attach).1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the idea. We are creating a support case and will be following up with you directly. The experience you are describing is not normal.
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Put a url option un register zone
When i try to register,i AM looking for an option to get a url for course link, but i cant.
Please add this option1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
I see you opened a support case for this issue. I am closing this item as it has been addressed in the case.
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404
To download the virtual Desktop the legend 404, dont let me down anything.
Can you help me?Gracias
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the feedback. We have opened a Support ticket for you to help resolve the issue.
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Course search improvement.
.After some time instructor could have wide list of courses with different status. An import of students from one course to another it is hard to find necessary entry. The same is for sending messages to students of a certain group. The context search would help a lot with finding necessary item.
1 voteReferred to Helpdesk ·AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the suggestion. We have created a ticket for you and will be following up with you directly on this item.
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