As addminisrators we must answer questions and solve problems. Having access to correct data makes the kob easier. In this specific case I could have saved and hour if I had access to the user screen names and the ability to reset passwords. Knowing that the user had logged in and created an account gives me information that I can use when they say thay had not logged in. Dates and time and access to user profile would help me do my job better and moer efficiently.

Thanks for you consideration.