Help Desk link to have "CC" link to Email others about request
With Academy Connection, when a Help Desk ticket is generated there is the facility to "CC" the request to the Email accounts of interested parties. This functionality does not appear to be available with NetSpace
2
votes
Philip Houghton
shared this idea
Philip,
Nothing is planned to change the web form in Netspace to include a “CC” field. You can put that in the notes of your description of the problem to ask the agent to cc the email address provided.
Thank you.
