Include attachments to case creations to Support Desk
When reporting Errata in curriculum/assessments to the Support Desk, it would be helpful to have the option to include attachments (for screenshots) at the outset when submitting support tickets. Otherwise you have to spend more time accessing your Support Cases, locating that specific case and then uploading a file. This is an inefficient use of time.
2
votes
Eddie Wong
shared this idea
Archived
·
AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
Thank you for the feedback. We will keep this in mind for convergence.