Use of WebEx and/or Zoom
Being on the outside, looking in, I see no reason why the Support Desk should not be allowed to start a WebEx or Zoom session on the fly without prior scheduling. Mary and I had to eat a bunch of time because of communication issues being limited to texting only. PICTURES ARE WORTH a THOUSAND WORDS!!!! And I don't think all support issues can be pre-planned not knowing the depth of of the scenarios. Please re-think this policy. Thank you.
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Mark Phelps
shared this idea
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AdminSandra Ray
(Customer Support Director, or Executive, Cisco Networking Academy)
responded
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