filing bugreports should be easier
1.
Filing a bugreport against a curriculum is too cumbersome. You have to take these steps:
a. Go to the ? Icon
b. Click "NetAcad Support"
c. Go through the chat bot? I do not want to talk to a robot first. Then, you will be asked if your question was answered, and if you say "no" you should get a link to "contact the Support Desk"
d. Fill out the subject and description above the live chat button, and click "Create Ticket". But you cannot immediately add a screenshot/picture/attachment?
2.
You could also email at netacadsupport@netacad.com, should you want to add a screenshot/picture/attachment, but cases filed like that do not (immediately?) appear in "My Cases" (using the ? icon -> My Support Cases) Better would be, that you could file a bugreport directly from within the curriculum itself. The "Share idea" concept... but then "File bugreport". I understand that "The Support Desk" primarily communicates directly with instructors and partners, and that you ask that your direct email is not provided to students, as a student's first point of contact should always be their instructor whenever possible. A solution would be, to only allow "instructors" to file bug reports from within the curriculum and not students.
3.
Last, it is very annoying, that bugs that are fixed, are only implemented/visible, when the curriculum refreshes... That means, once you "publish" a course, say 7.02, all those fixed bugs are only implemented, until version, say, 7.03 appears. Could take a whole year or even more!?
We are almost 2023. You are Cisco/Netacad. Bugfixes should be able to be visible "immediately" for students to "enjoy".
Thanks for your suggestion. We will keep your idea for future implementation.