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Instructor Feedback Forum

Welcome! We are interested in learning about your ideas for improving Cisco Networking Academy. If you need assistance or would like to report a problem, please contact the support desk.

For the latest updates on Cisco Networking Academy releases please see Cisco Networking Academy Notes.

Please tell us how we can make Cisco Networking Academy even better!

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60 results found

  1. Please Upload CCNA Routing and Switching Offline Content

    CCNA Routing and Switching Offline Content. Please send the link to my mail ID

    1 vote
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    2 comments  ·  Resources  ·  Admin →
    Closed - Cold Storage  ·  Global Support responded

    Anoop, the downloadable course content is found following these steps below:

    1. Log in to your Cisco NetSpace account at www.netacad.com
    2. From the ‘NetSpace Home’ page, click the course you want to view and download.
    3. From the Course Home page, click on ‘Instructor Home’.
    4. Click on ‘Course Downloadable’.
    5. If this is the first time you are downloading the content you will first need to complete a short survery before the link is provided to download.

    “For academies that have a need to deliver the course from a local server, a downloadable option is provided for instructors. The downloadable file is to be downloaded by instructors only and used for instruction purposes. It should not be made available or distributed directly to students, it should only be used for instruction purposes.”

    -NetAcad Support

  2. Cisco ASpire

    Cisco Aspire help students learn alot of things specially how run a IT support business at a small level kindly update it to a new version if possible.

    8 votes
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    4 comments  ·  Resources  ·  Admin →

  3. Add the ability to configure GLBP to Packet Tracer

    Have Packet Tracer meet the new CCENT Exams.
    Current Packet Tracer doesn't allow GLBP configurations.

    5 votes
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    Closed - Cold Storage  ·  3 comments  ·  Resources  ·  Admin →

  4. Place a "how to" to help people use Virtual Desktop from IT Essentials..

    Echo's post in the community providing instructions for making Virtual Desktop work should be listed as a README in the .zip file.....

    Here's the steps:

    Cause: A permission model change in Adobe Flash Player since v. 23. Beginning with Flash Player 23, local-with-network permissions will now be applied to all local SWF content, regardless of the preference chosen at compile time.
    https://helpx.adobe.com/flash-player/release-note/fp_23_air_23_release_notes.html (scroll to Disabling local-with-filesystem access in Flash Player by default)

    Solution:

    After you open the Index.html file in IE and then click “Skip” in the top right corner, Right-Click anywhere within the simulation tool.
Choose Global Settings…
Go
    …
    1 vote
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    0 comments  ·  Resources  ·  Admin →
    Closed - Cold Storage  ·  AdminSandra Ray (Customer Support Director, or Executive, Cisco Networking Academy) responded

    Thank you for the suggestion. Virtual Desktop is no longer supported and enhancements related to Virtual Desktop will not be reviewed. The FAQ for IT Essentials 6.0 states the following:

    Will the Virtual Desktop and Virtual Laptop simulations tools be available in IT Essentials 6.0?
    A. The Virtual Laptop and Virtual Desktop were standalone tools designed to supplement classroom learning and provide an interactive “hands-on” experience in learning environments with limited physical equipment. Both tools will be available as supplemental material but keep in mind that support for them has been discontinued.

    - NetAcad Support

  5. we need to start live Labs on the networking site and make students notice more easy to access student find had time to find students notice

    1 vote
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    Closed - Cold Storage  ·  2 comments  ·  Resources  ·  Admin →

  6. Allow instructors to make their own contributions and easy access to the site during registration

    the site should easily be accessed by everyone nd to enroll their students

    4 votes
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    0 comments  ·  Resources  ·  Admin →

  7. Challenging Labs Repository

    How about creating a repository, in the cloud, full of challenging exercises in networking (CCNA R$S, CCNA Security, CCNP, etc.), using Packet Tracer or real equipment.

    This repository can be divided in two parts:

    1. One part for sending real life, or not, challenging problems
    2. Other one for sending solutions (descripcion, labs, files etc.) or interesting propositions.
    1 vote
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    0 comments  ·  Resources  ·  Admin →
    Closed - Cold Storage  ·  Global Support responded

    Thank you for the feedback Ruben, Instructor have been using the Communities section of NetAcad to upload and share additional exercises they may have created.

    -NetAcad Support

  8. Create resources to recruit new instructors

    I'd love to hear what other partners are doing to recruit new instructors. It is becoming very difficult to fill Academy openings in our region--mostly because the IT sector in government and private companies offers higher salaries than in the field of education--and I want to reach recent college grads and others who might want to teach. Anybody got any ideas?

    1 vote
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    0 comments  ·  Resources  ·  Admin →
    Closed - Cold Storage  ·  Global Support responded

    Hello Nancy, have you already posted this question in the Communities. It may get more of a response from others in the Communities section of Cisco NetSpace.

    -NetAcad Support

  9. Webex give way to cisco academies be able to give interactive courses.

    The possibility for cisco academies to use webex as a learning platform.

    15 votes
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    Closed - Cold Storage  ·  0 comments  ·  Resources  ·  Admin →

  10. Tab for each user in netacad community

    For each member in netacad community post their ideas but if we want to see their post, it is difficult. So if under each user there is a option to display the post and resources it will be better

    1 vote
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    Closed - Cold Storage  ·  1 comment  ·  Resources  ·  Admin →

  11. Spanish power points

    We need the spanish power points presentations

    3 votes
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    0 comments  ·  Resources  ·  Admin →
    Closed - Cold Storage  ·  Global Support responded

    Thanks for your feedback, Fabio, would you also post this in the NetSpace Community forum by clicking on ‘Community’ from your ’NetSpace Home page. – NetAcad Support

  12. Instructor telephone access to Academy Help Desk

    Per the request of my Regional Academy Support Center, I am posting this concern here after receiving the following notification:

    The Cisco Academy help desk is no longer available by phone:
    a. Contact WASTC (Regional Support Center)
    b. Use the online Chat, or e-mail

    I then sent the following e-mail to my Regional Support Center:

    On Sun, Jan 4, 2015 at 10:22 PM, netcert-teach@usa.net wrote:

    Hi Karen,

    Happy New Year! Hope you had a great holiday break.

    I don't believe that this is a decision that you or anyone at WASTC had any input regarding, but WHY is the Cisco…

    1 vote
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    0 comments  ·  Resources  ·  Admin →
    Closed - Cold Storage  ·  AdminJoy Hall (joyhall) (Support Desk Team Lead, Cisco Networking Academy) responded

    Lorin, thanks for the feedback. I also responded to your concerns in email. The support operational hours was changed back in August 2014. I haven’t been informed of any impacted Friday or Saturday classes so far.

    As for why the phone changes were implemented, we researched contact volumes for each contact method (phone, email, chat, web, and social media) and based the decision on the very low contact volumes via phone.

    We are monitoring user experience and I do understand that urgent support incidents need to be addressed immediately. So if your ASC is not available, please try the live chat, email, web, and social media contact options for support. I think you will be pleased with the support provided by the other contact options.

    Joy H.

  13. Making a virtual phone available through the Academy

    I am talking about a virtual tool similar to Virtual laptops and Virtual desktops available for IT Essentials courses'

    7 votes
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    Closed - Cold Storage  ·  1 comment  ·  Resources  ·  Admin →

  14. Apuntes CCNS

    Apuntes CCNS para instructores

    1 vote
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    0 comments  ·  Resources  ·  Admin →

  15. Fix web site

    New colors, new layout, get it working

    1 vote
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    Closed - Cold Storage  ·  1 comment  ·  Resources  ·  Admin →

  16. Packet Tracers updates NEED to be communicated to instructors

    Packet Tracer updates are not being disseminated effectively, AND, updating to the newer DOES NOT remove the older version.

    1 vote
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    Closed - Cold Storage  ·  0 comments  ·  Resources  ·  Admin →

  17. self learning course

    please provide some posters so that i can place it on the Networking academy notice board, it will at least create an awareness such course are available on netacad.

    7 votes
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    Closed - Cold Storage  ·  1 comment  ·  Resources  ·  Admin →

  18. Siempre en vanguardia. No necesita sugerencias

    1 vote
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    Closed - Cold Storage  ·  0 comments  ·  Resources  ·  Admin →

  19. Be able to "Like" file in the Files section

    It would be nice to be able to "Like" files in the download section. It would help in distinguish the resources that instructors submit that are more beneficial. We used to have a rating system in the old file sharing sysytem

    3 votes
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    Closed - Cold Storage  ·  1 comment  ·  Resources  ·  Admin →

  20. Incluir proceso para activación de academia

    Incluir una guía para las instituciones que desean ser academias, ya que solo muestra alguna información limitada Networking Academy, pero no sobre como ser academia o que hacer para ser academia después de llenar el formato de solicitud.

    1 vote
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    Closed - Cold Storage  ·  0 comments  ·  Resources  ·  Admin →
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